Hello,**I am unable to purchase Minecraft: Java Edition for my child using my credit ca...

GetHuman-edwiged's customer service issue with Mojang from December 2018

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The issue in GetHuman-edwiged's own words
Hello,**I am unable to purchase Minecraft: Java Edition for my child using my credit card. I believe I will need to make the purchase via telephone. In short, the transaction on the website will not go through and it tells me to verify my card information. I believe the problem has to do with the fact that I am an American living in Germany and have an APO (Army Post Office) address on a U.S. military base, so the billing address for all of my credit cards is that APO address (with a ZIP code that your system doesn't recognize: *****).**This is all I can think of because I have tried two credit cards, but both have my APO address as the billing address. For the record, I also tried using my German physical address and this didn't work either.**Please help, as it is Christmas and I need to purchase the game for my son.**Many thanks!*-Edwige

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Mojang

Customer service issue
Reported by GetHuman-edwiged
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 848 others
0 customers following this

Timeline

GetHuman-edwiged started working on this issue
Dec 25th, 2018 8:46am

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