Several years ago I purchased the Java edition of minecraft for PC, and now I would lik...

GetHuman-mdruppre's customer service issue with Mojang from August 2018

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The issue in GetHuman-mdruppre's own words
Several years ago I purchased the Java edition of minecraft for PC, and now I would like to redeem my free Windows ** version. But my Mojang account does not seem to recognize that I already own minecraft Java edition, and it's asking me to buy it again. I think somehow my minecraft and mojang accounts did not sync properly, but I don't know how to fix it. I don't want to have to pay for minecraft again.
GetHuman-mdruppre did not yet indicate what Mojang should do to make this right.
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Mojang

Customer service issue
Reported by GetHuman-mdruppre
Aug 6th, 2018 - 10 mons ago
I have an issue with Mojang too
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Seen by 3 customers so far
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Timeline
GetHuman-mdruppre started working on this issue
Aug 6th, 2018 4:39am