I have Minecraft Pocket Edition and have had it for about * years. When I download maps...

GetHuman-chubbles's customer service issue with Mojang from July 2018

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The issue in GetHuman-chubbles's own words
I have Minecraft Pocket Edition and have had it for about * years. When I download maps from websites they never seem to glitch my game. Yesterday I downloaded an map from mcpedl (a website I use frequently). When trying to start my game, all that came up was the white screen that says Minecraft. I waited a while but nothing happened. I then tried opening the app today and the exact same thing occurred. This time I tried uninstalling and reinstalling the app but that did not do anything. I would just like to know how the problem can be fix and what I can do to prevent this from happening again.
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Mojang

Customer service issue
Reported by GetHuman-chubbles
Jul 3rd, 2018 - 10 mons ago
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GetHuman-chubbles started working on this issue
Jul 3rd, 2018 8:34pm