So when I was a kid my parents bought my an account that was registered under the name...

GetHuman-wrosaaen's customer service issue with Mojang from June 2018

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The issue in GetHuman-wrosaaen's own words
So when I was a kid my parents bought my an account that was registered under the name of Elpugo. I had enjoyed playing the game, meeting online people, and actually minecraft had been a large part of my life because at the time I couldn't properly focus in school, as cheesy as it may seem and kind of a non needed back story, the game taught my how to type, read, and spell words. To interact with people online gave me joy. But that was a long time ago. Now I've grown old years have past and I wish to get back into the game. I already bought a new account, but kind of wanted my old one back as well, because I didn't want it to be a waste of money on my parents end. * accounts are always good for testing. But mainly I want it back because of the history I made with it. I checked back through some past emails and apparently my accounts emails were switched? the last thing I could recall was attempting to log into the account and somehow the password had changed or something. I can't provide much more than the email I register it under due to the fact that my mother had bought the account for me under her debit card. I check through junk and searched "Mojang" in the search bar of all results under my email. Nothing had come up, and I kind of feel disappointed. If you can help me get my account back i'd appreciate it a lot, especially because I attempted to contact your services on multiple attempts without a proper response. If you need any more information I would be more than gladly to response to emails giving you every bit of information I can remember. Thanks for your time and service, love the game! -Wyatt

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Customer service issue
Reported by GetHuman-wrosaaen
Jun 30th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 186 others
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GetHuman-wrosaaen started working on this issue
Jun 30th, 2018 12:35am