The account 'Goldsmack'

GetHuman-goldsmac's customer service issue with Mojang from June 2018

Help with my Mojang issue
The issue in GetHuman-goldsmac's own words
Log into Goldsmack to play minecraft with my sister ... So, i first got my minecraft account at around ****. I called it goldsmack and it was put under the email *****@***.com (my dad's email). *Later, my sister made an account under *****@***.com which went through and went fine for a couple of years. But now, I'm locked out of my goldsmack account.* I assume that it was the *.**s uptade that made @googlemail.com invalid.*Nessy*monster does work but my sister and I want to play together so we'd like the account back. I tried changing goldsmack's email to my current email, but it requires the fist email, but of course, it's invalid because it's only attached to Nessy*monster. We'd like either the money back or the goldsmack account if it still exsists. *-Chiara
There are problems few and far between that self help just doesn't cover.
Money back or change the email of goldsmack to *****@***.com
My dad, sister and I have supported you for a very long time. We all love minecraft and its a dear part of my childhood. My dad also worked*s with Microsoft (Evosoft).
Looked at self help, tried to switch email from jmscs to gldsmk*Tried all possible passwords
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Mojang

Mojang - minecraft
Customer service issue
Reported by GetHuman-goldsmac
Jun 10th, 2018 - 10 mons ago
I have an issue with Mojang too
Fixed
Seen by 11 customers so far
Similar issue to 61 others
0 customers following this
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Timeline
GetHuman-goldsmac started working on this issue
Jun 10th, 2018 11:10am
GetHuman-goldsmac indicated the issue is not fixed yet.
Jun 10th, 2018 12:40pm
GetHuman-goldsmac indicated the issue is not fixed yet.
Jun 10th, 2018 12:50pm
GetHuman-goldsmac indicated the issue is not fixed yet.
Jun 10th, 2018 12:51pm
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Jun 10th, 2018 3:12pm
GetHuman-goldsmac indicated the issue is not fixed yet.
Jun 10th, 2018 9:39pm
GetHuman-goldsmac indicated the issue is not fixed yet.
Jun 11th, 2018 3:53pm
GetHuman-goldsmac indicated the issue is not fixed yet.
Jun 11th, 2018 3:54pm
GetHuman-goldsmac indicated the issue is not fixed yet.
Jun 13th, 2018 12:44pm