A couple months ago I bought a map on Minecraft “whiterock castle” and it will not let...

GetHuman-catsandm's customer service issue with Mojang from April 2018

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Help with my Mojang issue
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The issue and preferred resolution, in GetHuman-catsandm's own words:
A couple months ago I bought a map on Minecraft “whiterock castle” and it will not let me go into the world that I created A couple months ago. So if you would be able to help that would be great thanks.
I trust that Mojang will make this right and come up with a resolution that is fair.
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Mojang

Customer service issue
Reported by GetHuman-catsandm
Apr 27th, 2018 - 3 mons ago
I have an issue with Mojang too
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GetHuman-catsandm started working on this issue
Apr 27th 2:40am