My wife had an issue with a reward not coming off. The cashier was extremely rude. She...

GetHuman2896069's Complaint issue with Moe's Southwest Grill from May 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2896069's own words
My wife had an issue with a reward not coming off. The cashier was extremely rude. She demanded the shift manager come over and tell my wife there was nothing that could be done because her card had already be charged. She also made a great effort to tell my wife that she was wrong on how she scanned her app and that it was her fault. The cashier was very rude and the manager did not intervene nor redirect that cashier. This was customer service at its WORST and for the manger not to try to smooth things over definitely did not help the situation at all. He allowed her to be rude with a line full of people. Very unprofessional.

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Moe's Southwest Grill

Complaint issue
Reported by GetHuman2896069
May 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 138 others
0 customers following this


GetHuman2896069 started working on this issue
May 9th, 2019 11:06pm

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