The date today is ******. I went into our local Moe’s in Auburn NY. The place was extre...

GetHuman-kelseyok's customer service issue with Moe's Southwest Grill from January 2019

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The date today is ******. I went into our local Moe’s in Auburn NY. The place was extremely empty, by that I mean we were the only customers.. and all food seemingly was already put away at *pm (closes at **pm. I walked up and began to order, firstly the man taking our order was not wearing gloves. When I asked he put on gloves he smirked at me rudely. Which is fine, I am not bothered by this and continue my order. As I usually get the same order every time, I noticed this time was different. The chicken, was black. Every time we have visited it’s over cooked and burnt. Then when they went to put queso on my burrito I noticed they have several things floating in the sauce ex: lettuce, a mushroom? Either way it was sickening. I ignored it and asked for queso out of separate bin because I was grossed out by what they had put on my burrito. They not only got it from the same bin, but I ended up with nasty chunks of condiments in my queso. I didn’t eat it but went on with my day and ate the burrito. Not long after I am incredibly sick and I able to leave my toilet. Voilently puking. I am in my second trimester of pregnancy and never have been sick from the start. This is incredibly scary because it not only effects me but the little life inside of me. Extremely disappointed. This used to be my FAVORITE place to go but the last couple of times it seems protocol has not been followed. I am sick to my stomach and not writing this out of spite, but out of warning. Something needs to be figured out concerning workers specifically on Monday nights as that’s when I always go. This is probably the *rd time I’ve been sick there..
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Moe's Southwest Grill

Customer service issue
Reported by GetHuman-kelseyok
Jan 8th, 2019 - a mon ago
I have an issue with Moe's Southwest Grill too
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GetHuman-kelseyok started working on this issue
Jan 8th 6:12am