Hi - Re: order ********* - red chelsea crew shoes size ** - these shoes are adorable an...

GetHuman2955588's Complaint issue with ModCloth.com from May 2019

Help with my ModCloth.com issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2955588's own words
Hi - Re: order ********* - red chelsea crew shoes size ** - these shoes are adorable and the couple of times I've worn them, I've received lots of compliments. However, there seems to be a small rectangular plate under both heel cushions that is painfully trying to push beyond the lining and biting into the soles of my heels (especially on the right foot). Sadly, I can no longer wear them because this defect in the manufacture is making it too painful to continue wearing them. What should I do? Shoe repair in my area is quite expensive and I think I paid full price - I have worn them twice for perhaps six hours total. Please let me know your thoughts.

GetHuman2955588 did not yet indicate what ModCloth.com should do to make this right.

How GetHuman2955588 fixed the problem
I followed your advice and called* Lily was friendly and helpful - issue resolved - replacements en route
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ModCloth.com

Complaint issue
Reported by GetHuman2955588
May 20th, 2019 - 2 years ago
Fixed
GetHuman2955588 shared how to fix
Seen by 13 customers so far
Similar issue to 36 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2955588 started working on this issue
May 20th, 2019 7:14pm
GetHuman2955588 confirmed the issue is fixed. Hooray!
May 21st, 2019 2:00am
GetHuman2955588 confirmed the issue is fixed. Hooray!
May 21st, 2019 2:00am