Hi - Re: order ********* - red chelsea crew shoes size ** - these shoes are adorable an...
GetHuman2955588's Complaint issue with ModCloth.com from May 2019
Help with my ModCloth.com issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2955588's own words
Hi - Re: order ********* - red chelsea crew shoes size ** - these shoes are adorable and the couple of times I've worn them, I've received lots of compliments. However, there seems to be a small rectangular plate under both heel cushions that is painfully trying to push beyond the lining and biting into the soles of my heels (especially on the right foot). Sadly, I can no longer wear them because this defect in the manufacture is making it too painful to continue wearing them. What should I do? Shoe repair in my area is quite expensive and I think I paid full price - I have worn them twice for perhaps six hours total. Please let me know your thoughts.
GetHuman2955588 did not yet indicate what ModCloth.com should do to make this right.
I have an issue with ModCloth.com too
How GetHuman2955588 fixed the problem
I followed your advice and called* Lily was friendly and helpful - issue resolved - replacements en route
Please help with my ModCloth.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.