Hi - Re: order ********* - red chelsea crew shoes size ** - these shoes are adorable an...

GetHuman2955588's complaint issue with ModCloth.com from May 2019

Help with my ModCloth.com issue
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The issue in GetHuman2955588's own words
Hi - Re: order ********* - red chelsea crew shoes size ** - these shoes are adorable and the couple of times I've worn them, I've received lots of compliments. However, there seems to be a small rectangular plate under both heel cushions that is painfully trying to push beyond the lining and biting into the soles of my heels (especially on the right foot). Sadly, I can no longer wear them because this defect in the manufacture is making it too painful to continue wearing them. What should I do? Shoe repair in my area is quite expensive and I think I paid full price - I have worn them twice for perhaps six hours total. Please let me know your thoughts.
GetHuman2955588 did not yet indicate what ModCloth.com should do to make this right.
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How GetHuman2955588 fixed the problem
I followed your advice and called* Lily was friendly and helpful - issue resolved - replacements en route
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ModCloth.com

complaint issue
Reported by GetHuman2955588
May 20th, 2019 - a mon ago
I have an issue with ModCloth.com too
Fixed
GetHuman2955588 shared how to fix
Seen by 3 customers so far
Similar issue to 36 others
0 customers following this
Items needed
Order number
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Email address on the account (if applicable)
Timeline
GetHuman2955588 started working on this issue
May 20th 7:14pm
GetHuman2955588 confirmed the issue is fixed. Hooray!
May 21st 2:00am
GetHuman2955588 confirmed the issue is fixed. Hooray!
May 21st 2:00am