I ordered a black Super Soft Leather Crossbody in black about * weeks ago. One week af...

GetHuman-cchefuta's Order issue with MobStub.com from March 2019

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MobStub.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cchefuta will need to dig through the advice provided by MobStub.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cchefuta can let us know if they help or not.
Top Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman-cchefuta's own words
I ordered a black Super Soft Leather Crossbody in black about * weeks ago. One week after using it the rivet on the strap fell off and I am afraid to use the purse for fear that the strap will just slip through the fastener and it will fall off my shoulder. I like the purse but I am afraid to use it. I cannot find the ID number that I should have written down , I usually print out a copy of the order but I guess I didn't because I can't find it. Is there a way you can trace the purchase and help me with this problem? *I posted a comment about this on Facebook and a response was posted telling me to email the support department. Please help!*Thank you,*Cheryll Chefuta***** Diane Merle Drive*North Huntingdon, PA ***********@***.com

GetHuman-cchefuta did not yet indicate what MobStub.com should do to make this right.

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MobStub.com

Order issue
Reported by GetHuman-cchefuta
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2839 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account

Timeline

GetHuman-cchefuta started working on this issue
Mar 27th, 2019 6:59pm