I received two messenger bags and I wish to return one of them. I was told the price of...

GetHuman846526's customer service issue with MobStub.com from July 2018

5 views | 505 similar | 0 following
Help with my MobStub.com issue
GetHuman846526's next move: find and follow the right step-by-step guide.
MobStub.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman846526 will need to dig through the advice provided by MobStub.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman846526 can let us know if they help or not.
The issue in GetHuman846526's own words
I received two. Was trying to return one. ... I received two messenger bags and I wish to return one of them. I was told the price of one was refunded to my account but I would like to return the other. I went to you help site where I was told there was a guide to returning items to MobStub. I waited for ** minutes for it to down load but it never finished downloading. What do I do now??? Help!
I could get no information on how to return the second bag.
Sending an address where I can send the second bag.
This was my first and last time as a customer.
I have tried repeatedly to get this information. I also contacted Get Human. They said I could down load a helpful information on how to return the bag. My computer was trying to down load for ** minutes. Nothing down loaded. I finally gave up.
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MobStub.com

A messenger bag
Customer service issue
Reported by GetHuman846526
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 505 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account

Timeline

GetHuman846526 started working on this issue
Jul 7th, 2018 7:38pm
GetHuman846526 indicated the issue is not fixed yet.
Jul 7th, 2018 7:38pm
GetHuman846526 indicated the issue is not fixed yet.
Jul 8th, 2018 9:34pm
GetHuman846526 indicated the issue is not fixed yet.
Jul 8th, 2018 9:43pm
GetHuman846526 indicated the issue is not fixed yet.
Jul 12th, 2018 9:43pm
GetHuman846526 indicated the issue is not fixed yet.
Jul 12th, 2018 9:49pm

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