I am trying to get the full game of Minecraft on my laptop but when I click unlock full...

GetHuman1309087's customer service issue with Minecraft from October 2018

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The issue in GetHuman1309087's own words
I am trying to get the full game of Minecraft on my laptop but when I click unlock full game I get a message that says "it looks like you are sikgned into a different Microsoft account from the one that first downloaded the Minecraft trial. Try again after signing in with that account. I never downloaded the trail and have no ideal of what account was used. How do I unlock the full game without that information?
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Customer service issue
Reported by GetHuman1309087
Oct 10th, 2018 - 3 mons ago
I have an issue with Minecraft too
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Seen by 2 customers so far
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GetHuman1309087 started working on this issue
Oct 10th, 2018 2:58pm