Since subscribing to Packer Plus it has been a constant thorn in my side. To start I w...

GetHuman-stuv's customer service issue with Milwaukee Journal Sentinel from September 2018

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The issue in GetHuman-stuv's own words
Since subscribing to Packer Plus it has been a constant thorn in my side. To start I was receiving a delivered and a mailed issue. I didn't even know delivery was an option in Madison. That didn't even go smoothly where I was trying to help you. Finally got it straightened out but the paper was only be delivered about **% of the time. Yesterday delivery was again missed. I call in and advised of missed and was told the courier was running late and paper would be delivered, asked for it to be put by porch because I wouldn't be home until after work. No paper when I got home, so I called in again waiting almost an hour on hold and was told paper wasn't delivered because it was after * a.m., advised called at *:** after customer service line opened at * a.m. Then told my service would be switched to mail which I had previously requested after all the delivery problems. Then said that would deal with future issues (hopefully) but what about today's issue and told it would be delivered tomorrow. Well no surprise, no paper this morning either. So MSJ has now lied to me * times in ** hours. First failed to keep agreement to delivery paper, I don't think you can argue that the contract is for each issue to be delivered, not just those issues some one feels like delivering. Then lied that it would be delivered yesterday morning and then to be delivered this morning. Simple business practice is to do what you say will do, good business practice is to do more*better than you say you will. ***** business practice is what my experience with MJS has been. Remember the most powerful advertising is word of mouth advertising ... what do you expect that to be when you do not do what you say you will? How can I believe anything I am told by a representative? In short, where in the **** is my paper? No excuses, straight true when are you going to fulfill your duty and get me my paper? And don't tell me any more lies. **Stuart Voeck****-***-********* Myrtle St. *Madison, WI

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Milwaukee Journal Sentinel

Customer service issue
Reported by GetHuman-stuv
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 69 others
0 customers following this

Timeline

GetHuman-stuv started working on this issue
Sep 14th, 2018 1:11pm

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