I've been taking my cars to the Midas at **** E Rand Rd. for the last ** yrs since we m...
GetHuman-schmidte's customer service issue with Midas from August 2019
Help with my Midas issue
First: share to improve GetHuman-schmidte's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-schmidte may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-schmidte's own words
I've been taking my cars to the Midas at **** E Rand Rd. for the last ** yrs since we moved to Arlington Hts. before that I took them to the Midas at County Farm and Army Trail for ** yrs. Recently while my wife and I were on vacation the car stopped running and I had it towed to Midas. They looked at it and found out that my son had accidentally filled it with diesel. They told me this was a big problem and was going to cost me ***.**. I called back a week later when I got back in town and they told me it was still not running. The manager I talked to there Tom said that they were still trying to figure out what to do to get the car running. It took approximately * weeks for them to get me the price of *,*** to replace the fuel injectors, fuel filter and fuel pump. In the mean time my wife called another shop that she had used in the past. They said this happens more than people think, they have done dozens of these. All you have to do is drain the fuel tank and the car will run fine. They normally charge *** for this repair. I did some research on the internet and found that the great majority of people that had committed the same error did not have to do anymore than flush the tank so I had the car towed to the other shop and with the tow and gas I paid ***.** and my car is working again. I called the Midas on Rand back and was told the manager I had been talking to had quit and I talked to Ray who said he was the general manager for this shop as well as * others in the area. He basically bad mouthed the shop I had the car towed to and told me that they did **** worth of work and he didn't feel like he owed me any money back. He said it was like a house where somebody did most of the work on the roof and somebody else came in an finished the repair. You had to pay the first guy for the work they did. The difference is that I paid two companies for the same repair. Your company charged me twice as much as the other company, didn't fix the problem and then wanted to charge me *,*** more for additional work that my car didn't need. I agree that your shop did "some" work on the car, and should be paid something but considering the circumstances I think most companies would want to take care of their long term customers. I own five cars right now. It just doesn't seem like not accepting any responsibility for a poor job in this case was a good business decision.
GetHuman-schmidte did not yet indicate what Midas should do to make this right.
I have an issue with Midas too
How GetHuman-schmidte fixed the problem
We are waiting for GetHuman-schmidte to fix the problem and share the solution with the rest of us customers.
Please help with my Midas issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Midas's attention and get better help faster. Tap below to get started.
Having Midas issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Customer service issue
Reported by GetHuman-schmidte
Aug 5th, 2019 - 3 years ago
I have an issue with Midas too
Seen by 15 customers so far
Similar issue to 89 others
0 customers following this
GetHuman-schmidte started working on this issue
Aug 5th, 2019 8:38pm
Setup Your New Home Easily
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!