Hello, I had a recent experience at Midas that has left me very dissatisfied.**I am als...

GetHuman-lwyman's customer service issue with Midas from November 2018

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The issue in GetHuman-lwyman's own words
Hello, I had a recent experience at Midas that has left me very dissatisfied.**I am also disappointed. I have spent thousands of dollars at the Coon Rapids, Minnesota location doing businsess with Taylor, the Manager. **I recently bought a new car and spent $**.** to have my new car inspected. I have trusted this location and have been very satisfied in the past. When it was inspected, an actuator was not working and sited as the only problem. Taylor told me how much it would cost, which was roughly $***, so I negotiated with the dealership and they lowered the cost of the car so that it would cover the cost of the actuator. I was happy with that.**When I went to Midas to have the actuator fixed, they had ordered the wrong part. I was shocked.**When my car was inspected, we had determined it was the driver side actuator that was defective, not the passenger side. They had ordered the actuator for the passenger side and stated that the passenger side actuator was defective as well. They quoted me another roughly $*** to fix the passsenger side. I was confused. **When I was previously there getting the inspection, Taylor had told me that I needed an actuator. Since I didn’t know what that was and I was having trouble with the driver side not locking or unlocking, I thought we were on the same page.**When I returned to get my car fixed, we looked at the estimate - only to discover that the estimate stated what was flagged was “UVI, only issue customer has found is that the passenger door does not work with FOB.” I was shocked as we had discussed the driver side.**Jason, I believe it was, told me that the total to fix both sides would be about $*,***. I was angry because I had just spent the $**.** to catch anything that was wrong with my car and they neglected to do that. Had I known that there was something else wrong with the car that I didn’t know about that would cost another $***, I would have negotiated with the dealership to lower the price.**I felt stuck. Taylor said that he personally would take responsibility for the mistake and would talk with the owner to see what he could do to lower the cost for the passenger side. **When I returned to have my car fixed, Taylor stated that he could be flexible with the labor but not with the cost of the part. He quoted me about $*,*** to fix both. I decided to have the driver side fixed, as agreed since I had the money but declined the passenger side.**I felt ripped off. I vowed to never return there.**I have trusted Midas and this location with my cars in the past and having spent so much money there and being a loyal customer, I feel that I should be compensated in some way for their mistake.**I hope to hear back from you soon with a resolution that will be satisfying to me.**Thank you.**Sincerely,*Lori Wyman****-***-****
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Midas

Customer service issue
Reported by GetHuman-lwyman
Nov 30th, 2018 - 6 mons ago
I have an issue with Midas too
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Seen by 13 customers so far
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GetHuman-lwyman started working on this issue
Nov 30th, 2018 8:39pm