Microsoft - Tech Support Customer Service Issues

I've encountered an issue with my long-time use of Microsoft Money Plus. Recently, when trying to enter transactions, a message prompts me to purchase the software as my 7-day trial has ended. However, upon clicking the purchase button, I receive an error message stating: "Your request has been blocked for various reasons: 1. Possible use of a proxy known for sending automated requests. It suggests checking with the network administrator for proxy settings and User-Agent details. 2. Suspected request pattern resembling automated processes. Advice is given to reduce the frequency of requests over time to avoid detection. 3. Reference ID: 18.11c0ce17.[redacted].25913b44."

On December 22nd, I encountered an issue trying to sync my AOL email with my Outlook [redacted] account. Despite attempting various solutions from online sources like YouTube, I have been unsuccessful in resolving the problem. My subscription is up for renewal on 2/5/[redacted], and I am keen on fixing this before then. However, reaching customer support has been unproductive. I constantly receive error messages indicating something has gone wrong, and I cannot rectify the situation. It appears an old Outlook 12 account might be interfering with the process, making it impossible for me to delete or update the account. Your assistance in resolving this matter is greatly appreciated. Thank you. Barbara

After initiating a Windows 10 update, my security settings were altered leading to a scenario where pressing f14 directed me to the automatic Windows repair screen. My initial plan was to execute a system restore point. However, I am now continuously prompted for a password that I cannot recollect. Despite trying both my pin and previous password "eagle327" and pin [redacted], I am unable to progress to run the restore point. Although I have attempted to access the recovery link multiple times, I keep receiving a message stating that my identity cannot be verified. The email address shown on the repair screen is [redacted]; it's worth noting that I typically use an AOL email and only engaged with Outlook for Windows activation purposes.

I own a Dell Inspiron with a Pentium (R) Dual-Core CPU, 3.00 GB RAM, and a 64-bit operating system running Windows 7 Home Premium. I started experiencing issues connecting to WiFi about four days ago. The Wireless Network Connection center shows my network name with a red X beside it and displays an error message stating that my network adapter doesn't meet the network's requirements. I attempted a system restore without success. While my phone and TV connect to WiFi without any problems, I couldn't resolve the issue on my laptop. After contacting Xfinity and Dell, I was advised to update my drivers by Microsoft. Struggling to find resources online, I seek guidance on updating drivers for Windows 7 to restore my WiFi connectivity. Thank you for any assistance in resolving this matter.

Hi Team, I am encountering an issue when trying to send emails from our Zimbra mail server to Hotmail or Outlook.com. The error message received is detailed below. Your assistance in resolving this matter would be greatly appreciated. Thank you. Sincerely, G.

My sister, who is battling cancer and is disabled, had her group New Year email blocked. When she inquired about this, she was asked for personal information like her birthdate, which she found invasive and declined to provide. As a result, she was locked out of her account. Despite trying to retrieve the code, she still couldn't access it. We urgently need the account reopened so she can retrieve her contacts, pictures, and other data stored there before transitioning to another service. Once she has done so, you may close her account as needed, as it may naturally expire in a few months. The situation has been distressing for my sister, and she deserves a sincere apology and assistance. Sending these group emails brings her joy, and it's vital for her well-being during this difficult time.

On December 17th, my American Express was charged $99. This charge recurs annually, and I have been unsuccessful in clarifying it with Microsoft support in the past. Despite attempting to contact them, I either cannot connect with a live agent or the agent I speak with is unable to provide information about the charge. I maintain a personal Microsoft account under [redacted] and also a company-paid account under [redacted] After reviewing orders and subscriptions, I could not identify the reason for the charge. I suspect it might be related to assisting an employee with Microsoft registration, using my credit card to pay for their subscription. Unfortunately, I cannot remember which employee this was, and they may no longer be with the company. I would appreciate assistance from a real person. Kindly respond with a proposed date and time for a phone call to address this matter. Thank you, Troy T.

Yesterday, I encountered an issue with my home computer, and a prompt instructed me to contact Microsoft for assistance. I called the provided number ([redacted]) and spoke with a man claiming to be a Microsoft technician. He guided me through steps to grant him access to my computer using Ultra Viewer to diagnose the problem, quoting a $[redacted].00 fee for the fix. After hesitating, I attempted to call back but the number was unresponsive. Concerned, I wonder if this was a scam as he no longer responds, leaving me unsure of my computer's security. I shared a code for remote access, believing in his legitimacy due to his Microsoft association. Feeling regretful and unsure, I seek advice on next steps. Thank you.

I encountered a Windows Defender security warning when trying to go back to log in. It directed me to call an alleged security service urgently. A voice recording kept repeating a message about my computer being locked due to unauthorized use of my IP address on malicious websites. It warned against shutting down the computer to avoid data loss or identity theft. The notification aimed to thwart illegal activities. The displayed phone number is 1-[redacted]. I'm uncertain if this is a legitimate request given the prevalence of scams. Although the error message seemed genuine, I couldn't verify the number on the official Microsoft website.

I am using MS Outlook-[redacted] on a Windows 10 Home English 64-bit system. When I try to download emails from my Xfinity server, I encounter an issue. Upon hitting the 'Send/Receive' button in Outlook, a synchronization process begins. Three out of four items complete successfully, but the last one gives me an Error Code: Ox800CCCOe, stating it cannot connect to the server. The Xfinity team has confirmed that their end is functional by sending a test email that I received. It seems the problem lies within the Outlook software. I attempted a solution from YouTube, but the steps and screen layout differed from mine. In my Account Settings, I cannot locate the "More Settings" box as shown in the video. This discrepancy is causing me frustration. Thank you for your assistance. - John G.

After installing the latest Windows 10 feature update, version 21H1 on ‎19/‎11/‎[redacted], I encountered a problem with the Creative HansVision Penpower application. The "C:\Program Files (x86)\HansVision Penpower\win32\Custom.exe" app fails to work properly after each computer restart. When I try to open it, the program only stays on the screen for about 15 to 20 seconds before closing and disappearing. I've tried using the program compatibility troubleshooter but it hasn't resolved the issue. Before the update, the PowerPen program worked fine on older versions of Windows. I'm looking for suggestions on how to fix this issue.

I have encountered an issue with my tech representative, Jennifer Brown. During her routine monthly check-up on my system, she inadvertently allowed someone to compromise my security. I initially paid $[redacted] to join the service and purchased a lifetime warranty. However, I ultimately had to pay the same amount to resolve an IP address breach that occurred while she was working on my system. As an expert, Jennifer should have anticipated and prevented this situation, ensuring my system's protection during maintenance. Prior to her involvement, my system had not been compromised. It is frustrating that I had to incur additional charges to rectify the intrusion, amounting to the initial cost of joining the service.

Around December 25th, [redacted], I attempted to assist my wife in obtaining a Skype trial to connect with her mother in the UK while she was in the hospital from the US. Earlier, I had purchased a UK number and $5 credit, assuming it was the correct method, but then discovered the trial for [redacted] minutes within a month. I encountered issues with the password, leading to lockout and blockage of the account. We have been striving to recover it since then. This email address receives significant correspondence from various sources, making the situation particularly challenging. Attempts via online chat were ineffective, and despite filling out the ACR form multiple times, the response received was, "Unfortunately, we were unable to verify your ownership of this account using the information you provided." Any assistance on this matter would be greatly valued.

My Surface Laptop 3 experienced a failure with the Intel(R) Wi-Fi 6 AX201 160MHz driver in late September [redacted], still under warranty. Despite following all automated suggestions without success, I couldn't reach a human support specialist and kept looping back to the starting point. After contacting BestBuy and Geek Squad, I found out it was past BestBuy's return policy but did a network reset with Geek Squad over the phone as a temporary fix. I then spent most of yesterday with Restoro, who remotely accessed my laptop and determined it's a hardware issue, confirming what I suspected but still unable to get in touch with Microsoft support. Assistance needed!

Upon accessing my Hotmail account on Monday, I encountered an issue preventing me from sending emails. A notification in the upper right-hand corner displayed a red circle with a white triangle and a red exclamation mark, prompting me to verify my account. Although I managed to regain access once by changing my password, I still couldn't send emails. Requesting a phone code resulted in receiving one but no resolution. Subsequently, I was locked out of the site. While I suspect I might have surpassed usage limits, I never received a warning. Blocking the account without prior notice or a chance to address the email volume seems unjust. Despite having three unresolved service requests and receiving feedback that no issues were found, my access to crucial information stored in my Hotmail account remains restricted.

I have an active Microsoft [redacted] Office account that functions correctly on multiple computers. Recently, I installed Office [redacted] on a new MacBook Pro. Despite successful email client and Microsoft account connections, I encounter an issue where the Office apps are unable to connect online. Despite attempting to rectify the problem by uninstalling and reinstalling several times, using a license removal tool, and following troubleshooting steps, the problem persists with no error codes. The system prompts me to activate with a different account, which I suspect may be due to an account recognition issue, preventing me from utilizing Office [redacted] on my new MacBook Pro while it works fine on my other computers. I require assistance from a live agent as my attempts to find a solution through forums and FAQs have been unsuccessful.

I'm not sure if I selected the right support topic, but on my PC, I haven't used it in about 7 hours. When I turn it on now and log in, the screen turns grey every second. Each time it goes grey, the taskbar and desktop refresh. I can't open Windows search, and pressing the Windows key doesn't work. The taskbar is blank, and nothing loads. Suddenly, my product key was deactivated, even though I got this PC less than a month ago. It's running Windows 11. I'm not sure what to do; I can't open any apps. The screen turns grey every 1-2 seconds, causing the taskbar and desktop to keep refreshing, making it impossible to access the Windows icon or use the Windows key. I managed to open Task Manager with Ctrl + Alt + Del since I can't do it any other way. From Task Manager, I can open CMD and access Settings, but that's the extent of what I can do. Please assist me.

My email address, [redacted], is blocked or suspended, making it impossible to access Outlook due to an incorrect 2nd email address and text phone numbers. Despite seeking assistance from Best Buy/Geek Squad, they were unhelpful. Attempts with Microsoft support at 1-[redacted] and 1-[redacted] led to no solutions. Even contacting 1-[redacted] yielded no results. The support received from both Microsoft and Outlook has been insufficient. I am at a loss as I have tried every possible solution without any progress. A new email address, [redacted], was established by Geek Squad, but the issue remains unresolved.

I am having issues with Microsoft's sign-in process. Despite following all the steps to verify my account, changing the password, and entering the code sent to me, I keep getting prompted for additional verification. This has caused me frustration and wasted a lot of my time. If this continues, I am considering ending my association with Microsoft and switching to a different service provider. This experience has been very disappointing compared to other services I have used. I hope this issue can be resolved promptly.

1) I've been waiting for two hours to contact Microsoft via Chat in the Browser. I started at position 5 and moved to 1, but now it's stuck. Is there an email option to reach out? The wait time is frustrating. 2) I have three laptops - one business laptop with Win10, and two private ones, one with Win11 and the second currently upgrading to Win11. I want to use the unused laptops as external monitors. I followed a guide but couldn't find the "Drahtlose Anzeige" feature on both Win10 and Win11 laptops as instructed. The settings on Win10 are greyed out, requiring the missing feature, and no options appear on Win11 under "System-Projizieren auf diesen PC." Pressing WIN+P doesn't detect the other laptops for projection.