Microsoft - Tech Support Customer Service Issues

I attempted to reinstate my Microsoft Office app that lapsed on February 27, [redacted], initially placing the order on March 3rd under order number [redacted]. Despite trying to sign in, I realized it was linked to an email address I didn't recognize ([redacted]). After no success, I tried again on March 19th with a new order number [redacted], using my correct email ([redacted]), but still faced activation issues. Going to Office Depot on March 24th, I purchased the Office Home and Business card for $[redacted], hoping to resolve the problem. Unfortunately, the product key was deemed invalid by Microsoft. I urgently need assistance reinstating my subscription and need one of the $6.99 charges on my credit card canceled. Prompt feedback is greatly appreciated. If possible, I prefer to link the subscription to the Office Depot card. Regards, A

Dear Sir/Ma'am, I am reaching out to the Microsoft Team to inform you of an incident involving a fraudulent individual who contacted me. Last Friday, April 23rd, I received a call from a person claiming to be from Microsoft named Peter Robertson. Despite his Indian accent, he insisted he was at the Microsoft Campus in Reading, UK. He mentioned Chinese hackers and gained access to my computer. He demanded £9 to unlock it, leaving me worried and confused. I reported this to the police and the National Fraud Squad in London. The caller used the phone numbers 07[redacted]42, 07[redacted]31, and possibly 07[redacted]19. Resolving this may cost me £45-60 to reinstall Windows 10 and secure my data. I seek advice on how to address this fraudulent activity and appreciate any assistance from your end. I trust the authorities will handle this matter, and I hope the culprit will be apprehended. I look forward to your guidance on this issue. Yours sincerely, Barry. Mr. B J Deakin.

I need the password deleted from my computer, Lacy Paradise, which had Windows 8.1 downloaded but Geek Squad reverted it to Windows 8. I want all passwords removed as the cmd prompt was altered, causing issues with administrator privilege and downloads. There are four profiles in my HP Pavilion Laptop, and Geek Squad set up a user profile for Pamela which I want merged with LacyParadise. I removed the Microsoft account and do not want any login password. There is a blue box asking for administrator password sometimes, which I want removed. I am unsure about the additional password for Pamela but want all passwords removed for administrator privileges. I want to avoid unauthorized access to my computer and appreciate your help in removing all administrators and passwords. Thank you, Pamela Booker.

I'm facing two separate issues that I need help with. Firstly, I am having trouble accessing my Microsoft Account. I no longer use the email address [redacted], which is associated with my account. Additionally, my [redacted] account has been locked due to excessive activity while I was trying to resolve my second issue - configuring Outlook [redacted] in my Office [redacted] Business software. Secondly, I'm having difficulty setting up multiple email accounts on Outlook [redacted] in the Office [redacted] package. Despite trying to configure additional Gmail and Yahoo accounts, the setup process fails. I have adjusted the settings for the Gmail account to be less secure, but the setup does not complete. For the Yahoo account, I do not get prompted to enter the 16-digit verification code. Additionally, when attempting to set up two-step verification for the second Gmail account, the same issue occurs. Although Outlook [redacted] creates an OST file during setup, nothing connects in Outlook, forcing me to remove the OST files each time. As I am establishing my home business, these challenges are hindering my productivity. If Microsoft products continue to present such difficulties, I may need to explore other software options. Any assistance would be greatly appreciated.

I am experiencing difficulty sending and receiving messages as an app or program keeps running in the background causing delays. Synchronization of the "Trash" folder happens frequently, leading to frustration while sending or receiving. When prompted to download something, the usual box for downloading doesn't appear, and instead, a blue arrow appears on the side. I encountered issues trying to download a return label today. Additionally, logging out of Outlook poses challenges as it indicates there are apps running and requires a quick repair to successfully log out. As I am not proficient with computers, I would appreciate speaking with someone directly for assistance.

Good morning! I hope you're having a great Wednesday. I recently purchased an HP computer from Walmart for school, which will start on Monday. The issue I'm facing is that my son is the admin of the Xbox account, causing everything to show up under his name and points. I tried removing my profile from his account and creating my own Microsoft account with my email address. However, I encountered a problem with an old phone number linked to the account that I can't change. I've reset my password multiple times, but when attempting to sign back in, it keeps saying "wrong password." My son's Xbox account is associated with my other email address. Additionally, my new HP computer displays my son's name instead of mine on the home page. I need assistance to resolve these issues. My previous number is [redacted], which Microsoft has on file, but I'm unsure how to update it to my current number. Please help me out with these challenges. Thank you.

I recently purchased an Xbox Series X after a decade away from gaming. I would like to access my old account from Xbox [redacted], as it holds sentimental value for me. Remembering the associated email but not the password, I discovered the alternative email had been deleted. Despite trying to reactivate it, I hit a dead end. Completing the proof form was tough without info from over a decade ago. Contacting Microsoft's customer service hotline was also unproductive. Any suggestions on how to recover access to the email account would be greatly appreciated.

I received an email yesterday about Windows Defender Advanced Threat Protection Firewall & Network Protection stating my order was confirmed; however, I did not make such a purchase. The email included a toll-free number, +1 [redacted], for me to call if I did not place the order or suspect unauthorized access to my Microsoft account. I have reservations about the legitimacy of this number, given some spelling mistakes in the email that don't align with Microsoft's standard. I looked for Microsoft's authentic contact information, but my attempts to reach them were unsuccessful. The email indicates a $[redacted] charge under Invoice Number - WIN[redacted]4-[redacted], linked to Customer ID Number [redacted]79. Should this email be genuine, though I doubt it, I urge immediate cancellation of the service and a full refund of the $[redacted].

I accidentally got locked out of my Outlook email and now my account is blocked. I've tried multiple times to recover it through Microsoft's form, but I don't have the information they ask for. I've never used this account for Skype, Xbox, purchases, or outgoing emails. It's solely for my Tumblr social media. Each time I try the form, it says I lack enough information for verification. Even Tumblr can't help change my email associated with it since I can only do it through the original Outlook account. It's incredibly frustrating, and all solutions point to creating a new account. I've had this social media for over a decade; starting over isn't an option. I just need access back to my accounts!

After updating my password, I got a notification from Microsoft reporting changes to my phone number and email. I attempted to sign in without success. Even after trying the recovery process, I couldn't verify the new contact details. I'm unable to provide sufficient information to regain access through the automated system. I require assistance from a support agent to discuss my Minecraft purchases and reclaim my account.

My hard drive crashed, and it took a week to have my computer repaired. Unfortunately, I relied on the Microsoft password vault and didn't note down my password. As a result, I can't complete the "Recovery Form" to reset my password since I don't remember email addresses I sent emails to. I do have a printout of an email from the Microsoft Store concerning my order # [redacted], but it only shows the "from name Microsoft Store" without an email address. I have various accounts like OneDrive, Microsoft [redacted], Xbox Live, and my Outlook email (Dirtwirm.outlook.com), but I can't access them. Even though I use the same credit card, the system doesn't recognize my information. After several failed attempts to fill out the "Recovery Form," I'm currently locked out. I would be willing to provide a photo of myself holding my driver's license with my credit card if necessary. All my files are stored in OneDrive! I urgently need help resetting my password and recovering my OneDrive files.

I am encountering an issue logging in to access.whirlpool.com as no portal roles are assigned to my user account. This problem is unique to my computer, as other devices can access the site without any issues. Despite trying various troubleshooting steps, including updating software, running virus and malware scans, clearing history, and reinstalling software, the error persists. I sought assistance from a computer expert, but the problem remains unresolved. I am reaching out for further guidance to rectify this issue.

I suspect my Windows copy is corrupted. Despite attempting to redownload it from Microsoft's website, I encounter recurring issues with migrated packages continuously reinstalling, resulting in my Windows Home Edition switching into Microsoft Enterprise. My system time also inexplicably changes from ET to PT or Beijing time, alongside random alterations to my computer when it should be off. Even after purchasing a new computer and creating a dedicated email, the same problems persist. I suspect someone on my local network (only my roommate and I have access) might be involved. I seek a clean Windows installation to utilize my antivirus software effectively, such as Malwarebytes, which stopped scanning the entire system after a few weeks. I am using an Acer Nitro 5 from Best Buy, purchased just 2.5 weeks ago. I would appreciate assistance in examining the USB I downloaded the Windows Media Creation Tool onto for potential tampering, as I face immediate error notifications upon logging in after a fresh Windows installation. Your help is greatly appreciated. Thank you.

1. I have been unable to receive emails for several months now on [redacted]. The issue started suddenly on my computer in Florida with the (0x800CCC0F) error in Outlook. Even though I pay yearly fees, this problem has made my Outlook unusable. In the past, I encountered the same issue in Chicago, but AT&T & Yahoo were able to assist me in recovering my email. 2. I continually receive password prompts which are always invalid. When I change the password, it initially works but then fails again. The lack of customer support is disappointing, and I am considering switching to a different email system. Despite the password change being accepted, I face difficulties accessing my account, such as updating profile pictures. 3. My iPhone frequently prompts for the Outlook password, which has not been accepted for about two years. This sudden change has made it impossible to access Outlook on my phone, although it used to function correctly. 4. After changing my password and receiving confirmation on my Yahoo email on the iPhone, I was informed by the Outlook Team via email that the change was made through Microsoft Edge, a tool I do not utilize. The email mentioned a potential compromise, leaving me in need of assistance rather than redirection to another website. I prefer direct help over suggestions to contact another source.

Subject: Suspected Phishing/Fraud Attempt Hello, I recently received an email regarding an order confirmation for a subscription that I did not order. I believe this may be a phishing or fraud attempt. I have attached the document for your review to investigate further. Please let me know if any additional steps need to be taken. Thank you, F.D.L.Brown

I received an email notification about a purchase made through Microsoft. Below are the details: Invoiced to: Email: [redacted] Invoice Details: Payment Method: [redacted] Invoice ID: WIN[redacted]4-[redacted] Invoice Date: 18 May [redacted] Your Purchase: 1-year Subscription to Windows Defender Advanced Threat Protection Firewall & Network protection - $[redacted].99 Subtotal: $[redacted].99 Sales tax (VAT): $0.00 Discount: $[redacted].00 Total: $[redacted].99 If you did not make this purchase or suspect unauthorized access to your Microsoft account, please contact our customer care representative at +1 [redacted] (Toll-Free). This email confirms the payment for the Microsoft Defender plan. You will be billed at each plan period until cancellation by downloading the Microsoft Defender plan on your PC. Refund options are available within specific timeframes. Thank you for using Microsoft Defender services. Copyright @ Microsoft Corporation, One Microsoft Way, Redmond, WA [redacted] USA

I will provide details to help with my situation. My previous email was frequently hacked, leading to numerous password changes. I've chosen to delete this email and migrate all data to my new email. I am concerned about potentially losing data on my Microsoft Surface Pro when deleting the old email. I am currently facing challenges in transferring my photos and files to the new email account, particularly with OneDrive. Despite creating a new account for my new email, my old email's data, including photos, does not sync. Although I've deactivated the old email, it remains functional until July. Can anyone assist me in securely transferring all data to my new email without causing data loss or resetting my software?

Unauthorized Purchase Notice Hello, Please be informed of a recent purchase made through Microsoft that you did not initiate. Below are the details of the transaction: Billing Information: Email: [redacted] Invoice Details: Payment Method: [redacted] Invoice ID: WIN[redacted]4-[redacted] Invoice Date: May 19, [redacted] Items Purchased: - 1 year Subscription - Windows Defender Advanced Threat Protection Firewall & Network Protection Subtotal: $[redacted].99 Sales Tax (VAT): $0.00 Discount: $[redacted].00 Total: $[redacted].99 Should you not have authorized this transaction or suspect unauthorized access, please contact our customer service team at +1 [redacted] (Toll-Free). This email serves as confirmation of payment for the Microsoft Defender listed. You will be charged for each plan period until cancellation by downloading the Microsoft Defender plan on your PC. For refunds, reach out to Microsoft within 48 hours of a monthly subscription upgrade or within 72 hours after yearly payment. Refunds may be subject to applicable laws. Thank you for choosing Microsoft Defender. Best Regards, Microsoft Defender Team

Hello Microsoft, I am currently facing the frustrating process of switching laptops. The battery in my old ASUS KU501U laptop has expanded, damaging the casing, and I am unable to find a replacement battery. I recently purchased an ACER Nitro 5 with similar specifications - i7 processor, 64-bit. Back in late [redacted], I bought a new laptop in Hong Kong with Office [redacted]. After encountering numerous issues, I bought the ASUS KU501U in Vietnam, smoothly transferring my Office [redacted] at the time. However, I am now encountering various errors when trying to activate Office and Word on my new laptop. Initially, it states I have an incorrect version key. Then, when using my Windows ID and Password, it indicates that the product is not installed, followed by a message about 64-bit versus 32-bit. Despite successfully installing it on the ASUS laptop with 64-bit specifications, I am puzzled by these new messages. I would greatly appreciate any assistance in resolving this issue. Thank you and regards, Murray Holt

I am unable to use my Outlook [redacted] and need to resort to my Web Mail, which I find less convenient. After investigating, I discovered the issue lies with my email setup. Apart from my main account, [redacted], I also have two other rarely used emails, including [redacted], all listed in my Videotron Customer Space. Under "Settings > Accounts > Your Information," I found entries for Mariette Gobeil, [redacted] (umiere instead of lumiere, a recent mistake), and Administrator. In "Settings > Email & Accounts > Accounts used by email…," only [redacted] is shown. However, under "Settings > Email & Accounts > Accounts used by other applications," [redacted] (lumiere, not umiere) and [redacted] are listed. To resolve this, I need to correct "umiere" to "lumiere" and assign the email [redacted] to the administrator (myself). Mariette Gobeil.