I have accidentally been locked out of my outlook email and now the account is blocked...

GetHuman-jdawnan's Recover Account issue with Microsoft - Tech Support from May 2021

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The issue in GetHuman-jdawnan's own words
Login and change password! ... I have accidentally been locked out of my outlook email and now the account is blocked. I have tried numerous times to recover the account through Microsoft's recovery form, but I do not have information that the form wants me to fill out. I have never signed up for Skype or XBox with this account, nor have I made any purchases with this account or even sent outgoing emails with it. I have used it solely for a social media account (tumblr). Because of this, every time I try to fill out the form, it tells me that I either do not have enough information for them to verify my identity, or their automated system does not recognize any of the information given. I have even been in contact with Tumblr trying to see if they could possibly let me reset my password on their end so as a way to change my email address for that account, but they are not able to because I am only able to change it through the original outlook email that it was created with. This is BEYOND frustrating, and anything else that I am finding is telling me to simply create a new account. I have had this social media account for over ** years. I cannot simply "start over". That's impossible. I simply want access back into my accounts!
Because of this, I have been locked out of one of my social media accounts, one that I have had for over ** years! I have already reached out to their tech support with little to no success. With this account locked, I have lost all contact with friends and some family that I have been speaking to for, again, over ** years!
I would like to regain access to my account so that I may change the password and update my security two-factor authentication to more updated accounts so that (hopefully not) if this ever happens again, I will not have this much of an issue
I have always been a Microsoft customer, and it is appalling that I am having to jump through this many hoops just to get an account back. I have actually switched from being a Yahoo! customer to having ONLY outlook*hotmail*live email accounts for the sake of never having to go through this ever again, yet, here we are!
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Microsoft - Tech Support

Outlook Email
Recover Account issue
Reported by GetHuman-jdawnan
May 9th, 2021 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 8403 others
0 customers following this


GetHuman-jdawnan started working on this issue
May 9th, 2021 10:55pm

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