My laptop has been shutoff for over a year. I charged the battery but now I cannot reme...

GetHuman5968657's Technical Support issue with Microsoft - Tech Support from April 2021

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The issue in GetHuman5968657's own words
My laptop has been shutoff for over a year. I charged the battery but now I cannot remember the password & when I have utilized your "online" help it does not help. I am writing to you using my PC not above mentioned laptop. Plus, IF I remember correct that laptop has Windows VISTA on it if that matters, or Windows *, I cannot remember. I want to gain access in order to up date it to Windows **. Plus see if there is anything on it I still need to get off of it before I upgrade it. Thanks for the quick response I greatly appreciate it. JPM

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Microsoft - Tech Support

Technical Support issue
Reported by GetHuman5968657
Apr 16th, 2021 - 4 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 8511 others
0 customers following this

Timeline

GetHuman5968657 started working on this issue
Apr 16th 6:38pm