My laptop has been shutoff for over a year. I charged the battery but now I cannot reme...
GetHuman5968657's Technical Support issue with Microsoft - Tech Support from April 2021
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The issue in GetHuman5968657's own words
My laptop has been shutoff for over a year. I charged the battery but now I cannot remember the password & when I have utilized your "online" help it does not help. I am writing to you using my PC not above mentioned laptop. Plus, IF I remember correct that laptop has Windows VISTA on it if that matters, or Windows *, I cannot remember. I want to gain access in order to up date it to Windows **. Plus see if there is anything on it I still need to get off of it before I upgrade it. Thanks for the quick response I greatly appreciate it. JPM
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