Dear Microsoft Support Team:**I realized yesterday that my old phone number...

GetHuman5967796's customer service issue with Microsoft - Tech Support from April 2021

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The issue in GetHuman5967796's own words
Dear Microsoft Support Team:**I realized yesterday that my old phone number (***) ***-**** is still connected to OneNote on my laptop. OneNote it appears is not connected to Word or Excel because everything seems right there. Also, OneNote may or may not be connected to an outlook account I had to make to start up my computer? I brought my computer in ****, I believe. Either way, I tried to get verified by the form twice, but I can't get certified and I am just confused and want to talk time someone. My last name O'Brien can be spelled four ways in computer systems: O'Brien, OBrien, O Brien, Brien (due to the apostrophe). I am also asked questions about outlook, which I've never used, but technically own so who knows what the right answer is there. I gave email addresses and subject lines from gmail, because that's my personal email account. I don't have a clue how to access my outlook email, if I need to. I've never used it.**Basically, I want my old phone number removed from my account. It seems like the nice thing to do for the new owner of the phone number and may be a source of confusion that I want to clear up now. My new number is (***) ***-****.**Sincerely,*Katherine O'Brien

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman5967796
Apr 16th, 2021 - 4 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 8507 others
0 customers following this

Timeline

GetHuman5967796 started working on this issue
Apr 16th 3:53pm