I paid for Microsoft Office for my HP laptop in November of ****. This is supposed to...

GetHuman5906311's customer service issue with Microsoft - Tech Support from March 2021

Help with my Microsoft - Tech Support issue
First: share to improve GetHuman5906311's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5906311 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman5906311's own words
I paid for Microsoft Office for my HP laptop in November of ****. This is supposed to be for one year (at least that is what I thought). Today, I see another charge of $**.** on my Discover Card. Why am I being charged again? Also, I purchased a new laptop, since I was having problems with the HP. This laptop, Lenovo, had ** months of Microsoft Office for a price of $**.**. Since you can use this product on several devices, I feel that NO charges should be on my account until May of **** (** months from the purchase of the Lenovo in February ****). We had a problem last week trying to use Word. It stated that the subscription had expired (on the HP). I think that is the reason for the charge* however, as stated, I paid in November of ****! You need to take this charge off my Discover account and not charge me again until May of ****.

GetHuman5906311 did not yet indicate what Microsoft - Tech Support should do to make this right.

How GetHuman5906311 fixed the problem

We are waiting for GetHuman5906311 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Microsoft - Tech Support customer problems.
How Do I Get Microsoft Tech Support to Refund a Charge?How Do I Update My Account Information with Microsoft?What's the best way to get technical support from Microsoft?How do I recover my Microsoft account?
Do you have a customer issue as well?
We can help you get Microsoft - Tech Support's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Microsoft - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Microsoft - Tech Support

Customer service issue
Reported by GetHuman5906311
Mar 31st, 2021 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 8449 others
0 customers following this


GetHuman5906311 started working on this issue
Mar 31st, 2021 12:05am