My ** year old mother desperately needs to recover her old hotmail account. Every time...

GetHuman-kchames's Recover Account issue with Microsoft - Tech Support from March 2021

Help with my Microsoft - Tech Support issue
First: share to improve GetHuman-kchames's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kchames may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman-kchames's own words
My ** year old mother desperately needs to recover her old hotmail account. Every time she tries to go through Microsoft's recovery process she cannot remember * old contacts, or old email addresses she used with the account because they are IN that account and she is ** YEARS OLD!! She is trying to get her papers and accounts settled before she dies, and there is a lot of information and old addresses she cannot access. And it is Frustrating as **** to constantly be looped through your worthless online "support". You should be sued for false advertising. But then you don't give a rats behind about people just as long as they keep buying Apple products. Your phone support also stinks and is worthless. JMO. And yes I am angry! My poor mother cannot get to the addresses of the few friends she has left living in this world as you have restructured hotmail and she cannot get back in. If you actually have competent humans who can assist her in this mess, who actually speak American English without a foreign accent- or you could email her or me some kind of access code to get her hotmail reactivated or just let her in (she has gone through the recovery system at least twice and you have denied her every time- you should have some kind of help for elderly people with poor memories and their families- it is hard to watch your Mother cry but you don't care I am sure you get paid anyway) that would be great. The operative term in that request is "human"- you know- someone with a caring heart. This email will probably be sent to some automated system and we will get some stupid pointless response, like- contact us online! Grrrrr.... her old hotmail account is *****@***.com, and her new email address is *****@***.com. *frustratedasgrunt

GetHuman-kchames did not yet indicate what Microsoft - Tech Support should do to make this right.

How GetHuman-kchames fixed the problem

We are waiting for GetHuman-kchames to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Microsoft - Tech Support customer problems.
How Do I Get Microsoft Tech Support to Refund a Charge?How Do I Update My Account Information with Microsoft?What's the best way to get technical support from Microsoft?How do I recover my Microsoft account?
Do you have a customer issue as well?
We can help you get Microsoft - Tech Support's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Microsoft - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-kchames
Mar 23rd, 2021 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 8317 others
0 customers following this