My ** year old mother desperately needs to recover her old hotmail account. Every time...

GetHuman-kchames's Recover Account issue with Microsoft - Tech Support from March 2021

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The issue in GetHuman-kchames's own words
My ** year old mother desperately needs to recover her old hotmail account. Every time she tries to go through Microsoft's recovery process she cannot remember * old contacts, or old email addresses she used with the account because they are IN that account and she is ** YEARS OLD!! She is trying to get her papers and accounts settled before she dies, and there is a lot of information and old addresses she cannot access. And it is Frustrating as **** to constantly be looped through your worthless online "support". You should be sued for false advertising. But then you don't give a rats behind about people just as long as they keep buying Apple products. Your phone support also stinks and is worthless. JMO. And yes I am angry! My poor mother cannot get to the addresses of the few friends she has left living in this world as you have restructured hotmail and she cannot get back in. If you actually have competent humans who can assist her in this mess, who actually speak American English without a foreign accent- or you could email her or me some kind of access code to get her hotmail reactivated or just let her in (she has gone through the recovery system at least twice and you have denied her every time- you should have some kind of help for elderly people with poor memories and their families- it is hard to watch your Mother cry but you don't care I am sure you get paid anyway) that would be great. The operative term in that request is "human"- you know- someone with a caring heart. This email will probably be sent to some automated system and we will get some stupid pointless response, like- contact us online! Grrrrr.... her old hotmail account is *****@***.com, and her new email address is *****@***.com. *frustratedasgrunt

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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-kchames
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 8317 others
0 customers following this