Microsoft - Tech Support Customer Service Issues

On Monday morning, I was playing Madden 21 under my account, then fell asleep. When I woke up and tried to play again, I encountered an error message stating "Servers cannot process your request at this time, please try again later." After repeated attempts, the issue persisted. Interestingly, when I logged into my girlfriend's account on Madden, I could play without any problems. On Tuesday, after chatting with a virtual assistant, I followed the instructions provided, only to find that the game had disappeared from my console. After re-downloading the game, the same issue remains - I am unable to play under my account but can do so under my girlfriend's account. This is frustrating considering the investment I made in the game through pre-ordering and purchasing additional content.

I'm having trouble accessing my office account to use the free version of Office Word. Despite setting up the account incorrectly, I am receiving the verification code at the wrong email address. I've spent hours attempting to resolve this online, but I feel I need live assistance from a tech expert to guide me through fixing this issue. My main focus is on using email and Word on my new two-month-old computer. I would greatly appreciate a phone call to walk me through the necessary steps to regain access to Word. Thank you for your help.

I have relied on Outlook Express for over 20 years, and now I'm being informed that I need to pay for it. As a disabled individual on a fixed income, this is a burden. Furthermore, the idea of transitioning to a new email provider is daunting due to the extensive time and effort it would take to transfer my address book, which I physically cannot manage. Losing Outlook Express would be difficult as I am accustomed to it and struggle with computers. I hope there is a solution to this issue. Please, can someone offer assistance or provide me with a contact number for the Corporate management team? Thank you.

I recently updated my phone number and am not receiving any emails because I forgot my password and Microsoft is sending a code to my old phone number. As a senior citizen with health issues, I need to receive emails for vaccination information. I've tried fixing this but can't update my phone number in Microsoft's system. I spoke to a Microsoft representative, but we got disconnected before updating my number. Please help me fix this issue as it's critical for me to get vaccinated for Covid. I cannot afford the plan to change my number. Your assistance is greatly appreciated. Thank you, Donna Finn.

I made a mistake when entering my email address and have been locked out of my account. I realized I used "[redacted]" instead of "[redacted]" The two emails are similar, which caused me confusion and frustration. I want to correct this error, switch my account to the correct email, and remove the incorrect one so I can fully access my account on my laptop. I apologize for any inconvenience caused to the person who owns the email I mistakenly used.

I purchased Minecraft from the Microsoft website and have the email receipt showing I paid $28.95. However, I encountered difficulties accessing the game, spending an hour trying to figure it out. Frustrated, I ended up buying the Java edition through the Minecraft launcher for $26.95, which I could access immediately. I am disappointed with the inefficiency and lack of user-friendly experience on the Microsoft store, prompting me to buy the game twice due to these issues. I am requesting a refund of at least $28.95 for the unnecessary duplicate purchase caused by Microsoft's inadequacies. Kindly contact me to resolve this matter promptly.

Subject: Assistance with My Account Hello, I recently logged out of my account, [redacted], and am unable to remember the password. Despite submitting recovery forms multiple times, I have not been successful in regaining access. This account is essential for managing my bank, PayPal, school, Sky, and holiday-related information, as well as my Facebook. It also contains precious emails from my late daughter's father, including photos and letters that hold sentimental value. The stress of not being able to access my account, especially with a Roblox subscription linked to it, is concerning. I have already provided my bank details for verification purposes. The phone number associated with the account, ‪[redacted]1‬, is no longer in use. I urgently require assistance in retrieving my account, particularly to access my holiday confirmation email from Park Dean. Sincerely, Caitlin Pearson - Delemarr

I am experiencing two issues. 1. I have Microsoft [redacted] installed on my laptop and would like to add it to my desktop computer as well. When I purchased Microsoft [redacted], I was informed that I had access to free phone support for any issues related to the software. Has this support option been discontinued? 2. Yesterday, I received a notification from Microsoft that they would be working on my Outlook email. Since their intervention, I have encountered several problems. One major issue is that whenever I try to fill out any forms sent through Outlook, a pop-up window for Microsoft Support appears, stating: "Your organization's policies are preventing us from completing this action for you. Please contact your help desk." I am an individual user and do not have an organization or help desk. I need assistance in resolving this Microsoft Outlook message. Thank you, D. J. [redacted]

I recently purchased a new 11.6-inch laptop online from Walmart. Upon setting it up, I encountered an issue where my computer seems to have been hacked, displaying unknown information I did not input. I have attempted to reset the PC multiple times to no avail. The screen now shows a sequence of numbers that I never entered, along with a phone number I do not recognize. My actual phone number is +13-[redacted], and my name is Lisa Edwards. I am unsure how this happened, but I urgently need assistance in removing this unauthorized information so that I can use my new laptop without any security concerns.

I have been struggling for days to access my Hotmail account. The interface has changed, requiring a Microsoft sign-in each time, redirecting me to my Gmail account. I made the mistake of creating a new Microsoft account, and now I can't access my original Hotmail account. I need guidance on the easiest way to access my Hotmail account and delete the new one. I've used the same Outlook sign-in for over 15 years; I'm not sure what went wrong. Please help me access my Hotmail account. The only account showing up is a new one, possibly under the username loisjeang @hotmail.

I purchased Microsoft [redacted] and installed it successfully. However, when I navigate between different components of "[redacted]," I am constantly prompted to log in and then receive an error message claiming I do not have an account. Despite attempting to recover my account without success, I am directed to a website to change my password. Even after changing my password, I still face the issue of constantly having to sign in repeatedly, receiving the same error message about not having an account. I have also tried to reinstall the software, but the problem persists. For your information, I have performed a full system virus check and looked for Malware. Could someone please assist me with this issue? Your help is much appreciated. If possible, please reach out to me at [redacted] after 12:30 PM. Thank you, Dennis S.

I work at a repair center and we recently received a Surface Pro ticket for a Surface Pro 4 that has charging and power issues. My task is to draft a ticket and arrange for the repair. I would like to understand the warranty coverage and inquire about repair costs if the warranty has expired. Since this device belongs to a business and not an individual, we do not have access to the Microsoft account linked with it. The serial number for the device is [redacted]53.

We have been a customer for 18 years, making prompt payments and consider ourselves good customers. Living in the county, we have experienced frequent disconnections, leading to frustrating support experiences. Despite going through the reconnection process multiple times and informing them, we face long waits on calls and redundant checks. While trying to negotiate a more affordable bill due to retirement, we found the channel tier system costly with many channels we didn't watch. Discounts were temporary, requiring constant sign-ups. Transitioning to Roku for our needs, we visited the Rocky Mount, NC office for basic cable and internet. Initially quoted $48, additional charges led to a $[redacted] receipt. Numerous calls to retention for a fair $75 rate with promised discounts in December resulted in confusion and a bill totaling $96 plus a waived late fee, adding to the frustration. We feel communication issues have led to misunderstandings and unexpected charges, prompting us to express our exasperation with Suddenlink and consider filing a complaint. - Don and Mary R., 18-year customers

I purchased my Xbox Series S in December. From the first time I turned it on, I've had trouble finishing and enjoying games. When playing 2K21 Next Gen, my game shuts off during MyCareer and MyTeam modes, affecting my gameplay experience. The same issue occurs when playing Call of Duty and Madden 21. Despite contacting Xbox support multiple times, I have not received any helpful solutions. I simply want my Xbox to work properly, considering the investment I made in your product. Dealing with this for 3 months has been incredibly frustrating, considering my loyalty as an Xbox user for the past decade. I initially thought of sending the Xbox Series S for repairs, but this process has been a nightmare. I would appreciate assistance in resolving these issues promptly.

I've been locked out of my Hotmail account for 30 days now. It all started on the afternoon of 03/10/21 when I forgot my password and the only option was to send a reset code to my landline phone, which couldn't receive texts. I tried the recovery form, but it may not work due to 2-step verification being turned on, which my husband accidentally set up. After multiple failed attempts, we were informed that we are locked out for 30 days. Today, on 03/12/21, I needed my Hotmail password to access my Facebook account, but I can't receive the code via email. I'm now completely locked out of both accounts. Please assist me in any way possible, but do not reach out to my Hotmail address as I have no access to it. Thank you.

I have been unable to access my Microsoft account for the past six days, which has affected my ability to use emails, OneDrive, and Skype. Despite multiple attempts to unlock my account, I have not been successful. In a final attempt, I reached out to my Congress Representative for assistance. I am a veteran with health issues, receiving 70 percent compensation from the VA. I have an upcoming court case that I cannot access information for due to Microsoft's lockout. I was directed to Mr. Mathew Hill of Apex Systems Inc, but the process has been tedious with no resolution. I am reaching out for help as I am feeling lost and unable to access crucial information. I can be contacted via my alternate email at [redacted] Thank you for considering my situation. Sincerely, John Lemandri

Dear Sir or Madam, I am writing to explain a situation I encountered while setting up my new chromebook computer with Office [redacted]. I have a one-year subscription for Office [redacted] but also possess an account for Office Home and Student [redacted] under my maiden name, Nancy Stapp, which I now go by Nancy McCurdy. I encountered difficulties consolidating the two accounts on my chromebook. Despite having product codes for both Office [redacted] and Office Home and Student [redacted], I faced challenges, especially with receiving the security code at my alternate email [redacted] I prefer to use my regular email [redacted] I also noticed a mistake in my birthdate in the system and provided my correct birthdate as March 5, [redacted], although it is incorrectly listed as June 5, [redacted]. Furthermore, I am unable to receive text messages on my landline, [redacted]. I kindly request to keep my email as [redacted] for security purposes and seek guidance on consolidating the two accounts to have Office [redacted] on my chromebook. I am a teacher and using it at work is crucial to me. Thank you for your understanding and assistance. Sincerely, Nancy McCurdy

I recently purchased Asurion Home Plus and utilized it when the "J" key on my Macbook Pro stopped functioning. After UBreakIFix fixed it, I encountered issues with Microsoft Word prompting me to change my password and not recognizing my purchase history linked to my email address. Despite purchasing Word in [redacted] or [redacted], I am being asked to pay $99 as the system cannot verify my initial purchase. I resorted to starting a free trial to access Word, but it seems I am being unexpectedly charged. This situation is confusing, and I seek clarification on why I am being asked to pay again for a product I already own. - Cyndi D. - [redacted]

I am currently locked out of my account that contains very important and sensitive information. This account was created with an alias email for security purposes, but I didn't use it frequently. When I tried to log in, my password didn't work, and I was prompted to fill out a recovery form. Unfortunately, I was unsuccessful in completing the form. I really need access to this email as the information inside is crucial. I have only received emails on this account, never sent any. Due to this, the recovery form asking for sent emails doesn't match anything in the account. I have tried calling for help but keep getting automated messages directing me online. Please assist me in regaining access to my account. The email address I need help with is [redacted] Thank you in advance for your assistance.

I recently contacted tech support to address the recurring "Subscription Expired" notification. Despite purchasing a new subscription, the issue persists. While speaking with Reham yesterday, he mentioned needing to seek further assistance and placed me on hold. Regrettably, at 5pm, the call was disconnected abruptly, which was disappointing. I possess the refund confirmation number and the new charge number, yet the problem with the pop-up persists when I attempt to use Word. This error is hindering my ability to write a letter. I would appreciate prompt resolution or a refund for the erroneous second charge of $75.76, as I am considering purchasing the software elsewhere if the issue persists.