in ordering FLIGHT SIMULATOR PREMIRE DELUXE I encountered password and account issues...

GetHuman-teebirdi's Refund or Suspicious Charges issue with Microsoft - Tech Support from January 2021

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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-teebirdi's own words
in ordering FLIGHT SIMULATOR PREMIRE DELUXE I encountered password and account issues. in sheer excitement i ended up ordering TWO copies of the sim! hence, i am being charged for two. i am not sure but i think there is one still sitting in the quest waiting for download. i have downloaded (Nov ****) and installed one copy. unable to get in touch with Microsoft directly i have had numerous conversations with my bank with a claim yet, no live contact. with Microsoft. one copy was ordered as a gift, i admit but that was my trying to get past the account credit card issues. I say this in case that may complicate my solution. Bottom line i have the sim loaded, with some issues and i am afraid to (*) request another download as i need to do a complete reinstall do to some severe technical issues with the game* (*) i do not wish to pay for another copy of the sim! AS a long time simmer i need someone from Microsoft to look into this issue and get back to me. the automated phone and customer ser contact is not working for me

GetHuman-teebirdi did not yet indicate what Microsoft - Tech Support should do to make this right.

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Microsoft - Tech Support

Refund or Suspicious Charges issue
Reported by GetHuman-teebirdi
Jan 2nd, 2021 - 3 months ago
Fixed
Seen by 6 customers so far
Similar issue to 6939 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder

Timeline

GetHuman-teebirdi started working on this issue
Jan 2nd 3:10pm
GetHuman-teebirdi indicated the issue is not fixed yet.
Jan 4th 8:08pm
GetHuman-teebirdi confirmed the issue is fixed. Hooray!
Jan 4th 8:26pm