I cannot download anything from the Microsoft Store. I have spent more than * weeks wit...

GetHuman5348830's customer service issue with Microsoft - Tech Support from October 2020

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The issue in GetHuman5348830's own words
I cannot download anything from the Microsoft Store. I have spent more than * weeks with technicians updating and uninstalling and reinstalling drivers and software.**When I connect to the Store, I try to download my software and it hangs when acquiring my license. I have spent more than ** hours with Microsoft technical support and they try the troubleshooting apps. If that does not work, they reinstall all the updates and run fix on my Windows software. One technician told me to buy a new hard drive and reinstall in on the new hard drive to see if that fixes the problem.**I am willing to pay for technical support. I do not believe that I have to wipe my computer and reinstall everything. I have many programs on my pc and the task seems impossible for me to find all my licenses to reinstall them after a clean Windows installation.**I believe the problem can be fixed without doing a clean install. If you have the skills to track down my problem and fix it, I am interested.

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman5348830
Oct 9th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5629 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder

Timeline

GetHuman5348830 started working on this issue
Oct 9th, 2020 5:14am