I just purchased an HP EliteBook notebook as well as Adobe Acrobat Standard ****. I co...

GetHuman4872582's customer service issue with Microsoft - Tech Support from May 2020

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The issue in GetHuman4872582's own words
I just purchased an HP EliteBook notebook as well as Adobe Acrobat Standard ****. I could not figure out how to install Adobe so contacted them yesterday and had them remote into my computer. After ** min they were not able to figure it out and told me that I needed to contact Microsoft because my "system security and client hp security are blocking the Acrobat **** app from installing and they need to be removed to install the outside product. Can you please help?

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman4872582
May 26th, 2020 - 5 months ago
Fixed
Seen by 5 customers so far
Similar issue to 6975 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder

Timeline

GetHuman4872582 started working on this issue
May 26th 6:59pm
GetHuman4872582 confirmed the issue is fixed. Hooray!
May 26th 11:21pm