Tried creating separate user accounts for my kids on PC. Was led to believe that creat...

GetHuman-hadrin's Recover Account issue with Microsoft - Tech Support from April 2020

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The issue in GetHuman-hadrin's own words
Tried creating separate user accounts for my kids on PC. Was led to believe that creating Microsoft accounts for them and adding them as family to my Microsoft account was how it should be done. Well worked for my son's account but now my daughters account will not log in for the first time to complete the setup AND the automated password recovery tool does not work as I get an immediate email response stating I have not provided enough information to prove I am not hijacking this account I MYSELF just tried to create. not sure why the account I created for my son seemed to setup and validate perfectly but this one is now stuck & I can only try to disassociate, delete & create a new one just hoping this will not happen again... or talk with an actual person who can help fix this.

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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-hadrin
Apr 17th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 6888 others
0 customers following this


GetHuman-hadrin started working on this issue
Apr 17th, 2020 5:52pm

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