I am unable to log into my Skype account. I opened this account *-* years ago with a cr...

GetHuman-gaspo's Recover Account issue with Microsoft - Tech Support from March 2020

Help with my Microsoft - Tech Support issue
First: share to improve GetHuman-gaspo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gaspo may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman-gaspo's own words
I am unable to log into my Skype account. I opened this account *-* years ago with a credit card I held with my now deceased wife, and after her death I closed that account. I opened that account primarily to communicate with a Parisian colleague about mutual research interests. I am now wanting to resume these conversations. When I go through the online procedures to verify my identity, I am unable to provide both the credit card number and the requisite * Skype contacts. I have also moved to a different state. When I try to open a new account, the system tells me that my cell phone number is already in use with another account and blocks me at that point. When I try to enter either my email or phone number to access my account, the system does not recognize those as legitimate, requests my user name, and then stalls when I can not fill out the online form to its satisfaction. I would like to either reactivate my old account or open a new one.

GetHuman-gaspo did not yet indicate what Microsoft - Tech Support should do to make this right.

How GetHuman-gaspo fixed the problem

We are waiting for GetHuman-gaspo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Microsoft - Tech Support customer problems.
How Do I Get Microsoft Tech Support to Refund a Charge?How Do I Update My Account Information with Microsoft?What's the best way to get technical support from Microsoft?How do I recover my Microsoft account?
Do you have a customer issue as well?
We can help you get Microsoft - Tech Support's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Microsoft - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-gaspo
Mar 2nd, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 6687 others
0 customers following this


GetHuman-gaspo started working on this issue
Mar 2nd, 2020 5:58pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies