I am unable to log into my Skype account. I opened this account *-* years ago with a cr...

GetHuman-gaspo's Recover Account issue with Microsoft - Tech Support from March 2020

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The issue in GetHuman-gaspo's own words
I am unable to log into my Skype account. I opened this account *-* years ago with a credit card I held with my now deceased wife, and after her death I closed that account. I opened that account primarily to communicate with a Parisian colleague about mutual research interests. I am now wanting to resume these conversations. When I go through the online procedures to verify my identity, I am unable to provide both the credit card number and the requisite * Skype contacts. I have also moved to a different state. When I try to open a new account, the system tells me that my cell phone number is already in use with another account and blocks me at that point. When I try to enter either my email or phone number to access my account, the system does not recognize those as legitimate, requests my user name, and then stalls when I can not fill out the online form to its satisfaction. I would like to either reactivate my old account or open a new one.

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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-gaspo
Mar 2nd, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 6687 others
0 customers following this

Timeline

GetHuman-gaspo started working on this issue
Mar 2nd, 2020 5:58pm

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