outlook and word locks up, no keyboard responses can not even close down the app just pings when any key is pressed until PC is rebooted.

GetHuman-allanrei's customer service issue with Microsoft - Tech Support from January 2020

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The issue in GetHuman-allanrei's own words
Use the applications!!!! ... I rent office ***. This weekend problems with outlook, accessed email started to address them and outlook locked. Mouse press and machine pings. Only fix to switch off and reboot machine. Problem later seen in word. Why and what is the fix.
Frustrating issue, little or no confidence in Office *** and M*S to resolve
No confidence in support team, no one to one direct support. why should I pay to have issue resolved as suggested on this site. when this looks like a problem with the software. Why can I not speak to a Microsoft Techy to resolve this issue as I have done in the past when I have had problems? M*S were excellent then what has changed now?.....
I have used Microsoft products for many years. Currently lease Office *** have done for the last few years
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Microsoft - Tech Support

Office *** Outlook and Word
Customer service issue
Reported by GetHuman-allanrei
Jan 12th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 7129 others
1 customer following this

Timeline

GetHuman-allanrei started working on this issue
Jan 12th, 2020 10:11pm
GetHuman-allanrei indicated the issue is not fixed yet.
Jan 18th, 2020 1:19pm
GetHuman-allanrei indicated the issue is not fixed yet.
Jan 18th, 2020 1:22pm

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