My Brother payed Nitrado for a server for Pixark from his xbox account. He was unable t...

GetHuman-hannaju's Refund or Suspicious Charges issue with Microsoft - Tech Support from October 2019

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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-hannaju's own words
My Brother payed Nitrado for a server for Pixark from his xbox account. He was unable to set up the server due to their technical problems. He wrote them emails and tried to call and was told he would get a few free days added. It was still not working after a week and he contacted them to get his money back. They told him various stories of how to proceed and ultimately that it would have to be refunded from Microsoft. He tried Microsoft which send him back to Nitrado. They still refuse to refund him and by now Microsoft is telling him that it’s too late for refunds and he could be telling stories. He has proof of emails of how he is pushed from on to another. I am deeply disgusted by this behavior from Microsoft and Nitrado. My brother is disabled and suffering from MS. This should not be allowed. If Nitrado is not able to set up servers for paying customers they should be removed from xbox so other gamers can not be scammed out of their money. *I request that you look into this matter and find a satisfactory resolution to this mess. It is a shame that to take advantage of the disabled. His gamer nam is PlaceboAmoebe****Thank you**Hanna

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Microsoft - Tech Support

Refund or Suspicious Charges issue
Reported by GetHuman-hannaju
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 18448 others
0 customers following this

Timeline

GetHuman-hannaju started working on this issue
Oct 20th, 2019 3:26pm