I had a master reset my whole entire iPhone and iPad and I cannot reset cover or reset...

GetHuman-wwmc's Recover Account issue with Microsoft - Tech Support from September 2019

Help with my Microsoft - Tech Support issue
The issue in GetHuman-wwmc's own words
I had a master reset my whole entire iPhone and iPad and I cannot reset cover or reset my password for my Hotmail account no matter what I do it doesn’t do anything I need to get back into my Hotmail address please I can’t even reset the password * This is the account I’m trying to get into and every time you send me a code it doesn’t work and then you ask me so many questions that I don’t know them all but I had to change my Gmail account and going to an iCloud because my Apple phone was compromised ******@***.com is the email I’m trying to recover...

GetHuman-wwmc did not yet indicate what Microsoft - Tech Support should do to make this right.

How GetHuman-wwmc fixed the problem
With my Gmail account it wasn’t closed it was just excluded from the compromise ID on my iPhone retrieved my account at *:** PM eastern time the very next day.*Thank you for getting back with me respectfully Maria
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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-wwmc
Sep 17th, 2019 - a year ago
Fixed
GetHuman-wwmc shared how to fix
Seen by 7 customers so far
Similar issue to 17035 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder

Timeline

GetHuman-wwmc started working on this issue
Sep 17th, 2019 1:46am
GetHuman-wwmc confirmed the issue is fixed. Hooray!
Sep 19th, 2019 5:54am