My email account for *****@***.com will not accept my password any longer. The message...

GetHuman2887807's customer service issue with Microsoft - Tech Support from May 2019

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The issue in GetHuman2887807's own words
My email account for *****@***.com will not accept my password any longer. The message is your password has been changed. Someone may be using your account. So we set up a new hotmail account. That address is *****@***.com.*When we try to access that email it tells us the password has been changed. The following message is that I need to contact Microsoft. So I am hoping that you can help. My son says so many things have gone wrong that I may need to update my phone. I hope you can help me.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman2887807
May 8th, 2019 - a mon ago
I have an issue with Microsoft - Tech Support too
Not resolved
Seen by 4 customers so far
Similar issue to 11489 others
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Timeline
GetHuman2887807 started working on this issue
May 8th 5:57pm