Locked out of Windows ** pro. ITS asking for a bit finder key? I did not set one up aft...

GetHuman-sevfes's customer service issue with Microsoft - Tech Support from March 2019

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The issue in GetHuman-sevfes's own words
Locked out of Windows ** pro. ITS asking for a bit finder key? I did not set one up after clicking on the links trying to find it. My account is not associated with a school or work account. I Don't have the license key, assuming it was pre installed when I purchased this Acer tower. This is the second time the first time it was just asking for a recovery key, I didn't have one and was able to get windows ** reinstalled with saving some of my files......the mobile hot spot was not connected to the internet and the next thing I know I had reset my CPU and all the programs and apps were disabled and now I can't seem to restart without this bit finder key.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-sevfes
Mar 29th, 2019 - 6 mons ago
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GetHuman-sevfes started working on this issue
Mar 29th 10:41am
GetHuman-sevfes indicated the issue is not fixed yet.
Mar 29th 2:57pm