I recently had the following PROBLEM with File Explorer on Windows ** (version ****). W...

GetHuman-ross_b_e's Technical Support issue with Microsoft - Tech Support from March 2019

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I recently had the following PROBLEM with File Explorer on Windows ** (version ****). Whenever I attempted to select a MS Office file (Word, PPt, Excel), but no other file types (pdf, jpg, etc.), File Explorer would freeze* it would "not respond," Simple recovery was to quit File Explorer and reopen it. The program worked fine with non-MS Office files.**The SOLUTION: hide the Details pane. It is that simple. HOWEVER, it took me FOREVER to (a) discover, on my own, that the freeze only occurred with MS Office files, and (b) to find that others have seen this EXACT problem and have solved it. MANY websites give advice about how to "solve" File Explorer problems but VERY FEW showed any awareness of the MS Office-specific problem. **My REQUEST: PLEASE WIDELY DISSEMINATE THIS SOLUTION !! I and others have spent DAYS chased complex and useless fixes (deleting register files, using netsh winsock reset, etc.) For example, see https:**www.techadvisor.co.uk*forum*windows-***office-files-cause-explorer-crash-********* for another site that provided the solution.**Thank you.
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Hide the Details pane.
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Microsoft - Tech Support

Technical Support issue
Reported by GetHuman-ross_b_e
Mar 27th, 2019 - 25d ago
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Seen by 5 customers so far
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GetHuman-ross_b_e started working on this issue
Mar 27th 12:17am
GetHuman-ross_b_e confirmed the issue is fixed. Hooray!
Mar 27th 12:19am
GetHuman-ross_b_e indicated the issue is not fixed yet.
Mar 30th 1:01pm