I recently had the following PROBLEM with File Explorer on Windows ** (version ****). W...

GetHuman-ross_b_e's Technical Support issue with Microsoft - Tech Support from March 2019

Help with my Microsoft - Tech Support issue
The issue in GetHuman-ross_b_e's own words
I recently had the following PROBLEM with File Explorer on Windows ** (version ****). Whenever I attempted to select a MS Office file (Word, PPt, Excel), but no other file types (pdf, jpg, etc.), File Explorer would freeze* it would "not respond," Simple recovery was to quit File Explorer and reopen it. The program worked fine with non-MS Office files.**The SOLUTION: hide the Details pane. It is that simple. HOWEVER, it took me FOREVER to (a) discover, on my own, that the freeze only occurred with MS Office files, and (b) to find that others have seen this EXACT problem and have solved it. MANY websites give advice about how to "solve" File Explorer problems but VERY FEW showed any awareness of the MS Office-specific problem. **My REQUEST: PLEASE WIDELY DISSEMINATE THIS SOLUTION !! I and others have spent DAYS chased complex and useless fixes (deleting register files, using netsh winsock reset, etc.) For example, see https:**www.techadvisor.co.uk*forum*windows-***office-files-cause-explorer-crash-********* for another site that provided the solution.**Thank you.

GetHuman-ross_b_e did not yet indicate what Microsoft - Tech Support should do to make this right.

How GetHuman-ross_b_e fixed the problem
Hide the Details pane.
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Microsoft - Tech Support

Technical Support issue
Reported by GetHuman-ross_b_e
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 9913 others
0 customers following this
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Timeline

GetHuman-ross_b_e started working on this issue
Mar 27th, 2019 12:17am
GetHuman-ross_b_e confirmed the issue is fixed. Hooray!
Mar 27th, 2019 12:19am
GetHuman-ross_b_e indicated the issue is not fixed yet.
Mar 30th, 2019 1:01pm

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