I bought a new computer that has windows ** . I use it for about * months to make sure...

GetHuman2600442's Recover Account issue with Microsoft - Tech Support from March 2019

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The issue in GetHuman2600442's own words
I bought a new computer that has windows ** . I use it for about * months to make sure there was no problems with the new computer . Then I packed it away for about * months . I had to bring it back out because the old computer has given out . I had set up * outlook accounts which was *****@***.com and the other one is *****@***.com . I had forgotten both of the pass words But I was able to get into the *****@***.com because I guess I had set up a different way of getting my pass word . You guys sent me a code to my gmail .The main one I could't get in to because I have forgotten my pass word . Plus I have changed my phone number so I can't use it . The only other way is to have you guys send me a code in another email account which was Gmail . When I put the code in then you guys send me to another web page which wants my last email I sent and what was in the subject line and what was in the body . I called the person and they have deleted them . I wouldn't care, and just delete the email account and make another one . But it is connected to my Microsoft account so I can't get in to any Microsoft accounts . The email I am trying to get the pass word for is *****@***.com . The phone number you guys have is ***-***-**** . If you guys want to call me ? My new number ***-***-****. Thank you so my for your help .

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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman2600442
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 9907 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder

Timeline

GetHuman2600442 started working on this issue
Mar 26th, 2019 10:25pm
GetHuman2600442 indicated the issue is not fixed yet.
Mar 30th, 2019 12:52pm
GetHuman2600442 indicated the issue is not fixed yet.
Mar 30th, 2019 12:55pm

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