Windows ** insider program would not install feature upgrade. Contacted Microsoft suppo...

GetHuman-jmvranis's Recover Account issue with Microsoft - Tech Support from March 2019

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The issue in GetHuman-jmvranis's own words
Windows ** insider program would not install feature upgrade. Contacted Microsoft support for help. Received Case no ***-***-**** and technical expert who worked on my case by remote. He left during download and did not return (said he would be back in ** minutes. It has now been much longer.) My system is asking which files and apps to keep and getting this wrong could cause me great harm. I am writing this on a spare computer. HELP!
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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman-jmvranis
Mar 26th, 2019 - a mon ago
I have an issue with Microsoft - Tech Support too
Fixed
Seen by 15 customers so far
Similar issue to 9904 others
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Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder
Timeline
GetHuman-jmvranis started working on this issue
Mar 26th 9:34pm
GetHuman-jmvranis indicated the issue is not fixed yet.
Mar 31st 6:36pm
GetHuman-jmvranis indicated the issue is not fixed yet.
Mar 31st 6:37pm
GetHuman-jmvranis indicated the issue is not fixed yet.
Mar 31st 8:37pm
GetHuman-jmvranis indicated the issue is not fixed yet.
Mar 31st 8:37pm
GetHuman-jmvranis indicated the issue is not fixed yet.
Mar 31st 8:37pm
GetHuman-jmvranis indicated the issue is not fixed yet.
Mar 31st 8:37pm
GetHuman-jmvranis confirmed the issue is fixed. Hooray!
Mar 31st 8:56pm
GetHuman-jmvranis confirmed the issue is fixed. Hooray!
Mar 31st 8:56pm
GetHuman-jmvranis confirmed the issue is fixed. Hooray!
Mar 31st 8:56pm
GetHuman-jmvranis confirmed the issue is fixed. Hooray!
Mar 31st 8:56pm
GetHuman-jmvranis confirmed the issue is fixed. Hooray!
Mar 31st 8:56pm
GetHuman-jmvranis confirmed the issue is fixed. Hooray!
Mar 31st 8:56pm