Yesterday, I had a problem with the icons not populating the toolbar. I called the Mic...

GetHuman-judith_e's customer service issue with Microsoft - Tech Support from March 2019

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The issue in GetHuman-judith_e's own words
Yesterday, I had a problem with the icons not populating the toolbar. I called the Microsoft number listed in Spectrum directory assistance (***-***-****). The people I spoke to took control of my computer and scrolled a bunch ip addresses. The said that my problem was caused by hackers in Pennsylvania. They wanted to sell me software for $***. I smelled a scam and hung up. The taskbar is now populating correctly, and I see no evidence of damage. Malwarebytes and Norton found no problems. I want to inform you of these imposters, and I would like help removing anything that they may have installed, including a conference and remote control system called SupRemo.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-judith_e
Mar 12th, 2019 - 5 mons ago
I have an issue with Microsoft - Tech Support too
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GetHuman-judith_e started working on this issue
Mar 12th 4:23pm