This is all bus acct issues shown below-this message was orig sent under *****@***.com...

GetHuman2458334's customer service issue with Microsoft - Tech Support from March 2019

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The issue in GetHuman2458334's own words
This is all bus acct issues shown below-this message was orig sent under *****@***.com(NO EMAILS CAN BE SENT TO THIS ADDRESS yahoo stop servicing ATT bellsouth accounts): I have not had any help setting up my account from microsoft with two(*) tickets opened on *****@***.com. I do not like emails as no one every calls me back or works my email. *) My old personal account is *****@***.com and also *****@***.com. I closed both and now I am having problems. I have also an email *****@***.com. I do not want my memory on my computer with all three so I deleted all the files on these personal accounts and access to peronal and work files under my bus acct. Do I need this accounts opened even though I do not use them. I will use them for the *MB that is free plus *****@***.com is my windows account attached to WINDOWS USER PSWHOME-PC. Does this need to be changed. One issue that is happening is when I try to save or open file it tells me to not use the business account. I have all types of files mixed into my work folder as well as on my personal folder all on the bus prem account. I do not want to have to separate files between microsoft accts based on file types. *) My onedrive is not synching due to .ink file. These happened to be shortcuts to Microsoft apps causing the problem when you look at properties it shows the .exe file in quotations - why the .ink file. I do not understand and need clarity. I tried to uncheck files not in folder under settings and you would not let me choose that. Help please.**Here is some errors I have gotten talking about "scope" what is scope?*Request Id: **ab*f**-f**b-*aed-****-*fb**********Correlation Id: *e**d*d*-cc*b-*b**-*fbf-*b**c****c***Timestamp: ****-**-**T**:**:**Z*Message: AADSTS*****: The provided request must include a 'scope' input parameter. The provided value for the input parameter 'scope' is not valid. The scope https:**outlook.office.com*mail.readwrite https:**outlook.office.com*mail.send https:**outlook.office. is not valid. The scope format is invalid. Scope must be in a valid URI form* *https:**example*scope* or a valid Guid *guid*scope*.**Advanced diagnostics: Disable*If you plan on getting support for an issue, turn this on and try to reproduce the error. This will collect additional information that will help troubleshoot the issue.**AADSTS*****: The provided request must include a 'scope' input parameter. The provided value for the input parameter 'scope' is not valid. The scope https:**outlook.office.com*mail.readwrite https:**outlook.office.com*mail.send https:**outlook.office. is not valid. The scope format is invalid. Scope must be in a valid URI form *https:**example*scope* or a valid Guid *guid*scope*.
GetHuman2458334 did not yet indicate what Microsoft - Tech Support should do to make this right.
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How GetHuman2458334 fixed the problem
the problem has not been fixed I am still having issues with the word document asking me to re copy and then I'm keep getting that scope issue error I might have a memory stop issue for Windows OneDrive is continuing to not sync for certain reasons I might have saw part of that issue by taking the ink files and pasting the exe file into a shortcut and it seems to work I don't even know what the reason is for the point i n k files it doesn't make any sense to me please please call me back I saw the calls come through and I could not pick them up because of my phone kept cutting cutting you off I'm so sorry I do need a call back please call me
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman2458334
Mar 12th, 2019 - 5 mons ago
I have an issue with Microsoft - Tech Support too
Fixed
GetHuman2458334 shared how to fix
Seen by 7 customers so far
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GetHuman2458334 started working on this issue
Mar 12th 2:22am
GetHuman2458334 confirmed the issue is fixed. Hooray!
Mar 13th 8:25am