I am trying to download a windows * iso code. I have entered the product key into the w...

GetHuman-csilveus's customer service issue with Microsoft - Tech Support from February 2019

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I am trying to download a windows * iso code. I have entered the product key into the window and when I select verify, i receive this error code:**Message Code ***-****** and Transaction ID *ff****b-***c-*a**-*a*c-cd****f*dcc* **I currently have the product key being used under windows **. I want to revert back to windows *. I cannot use the standard revert back because I have done a PC reset which cleared that option.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-csilveus
Feb 7th, 2019 - 4 mons ago
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GetHuman-csilveus started working on this issue
Feb 7th 8:18pm