We have been locked out of the Microsoft account for about a week. So due to that my so...

GetHuman1970910's customer service issue with Microsoft - Tech Support from January 2019

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The issue in GetHuman1970910's own words
We have been locked out of the Microsoft account for about a week. So due to that my son unable to play Xbox. Which we never changed the password so we don’t know what it’s not working. But I have submitted several requests (the form online) to recover the account because the account recovery phone number is my sons old phone number and there is no email I’m there for account recovery. And I keep getting the response the Microsoft is unable to verify the information? So my question is what are you guys going off of? I know this last request I entered in a debit card that was used on Xbox. And I entered the I’d code off the Xbox *. I just need the password reset because my son has spent a lot of money on his games under that account and also has an active Xbox live for *-* months. So it’s not good to have to make a new account and loose all the money already put into it. I’m not understanding why I can’t talk to someone and verify the account with my debit card numbers that have been used or the serial numbers off the Xbox? Please respond ASAP has already been almost a week since not able to play Xbox? Please help!!!
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman1970910
Jan 15th, 2019 - 9 mons ago
I have an issue with Microsoft - Tech Support too
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GetHuman1970910 started working on this issue
Jan 15th 6:57pm
GetHuman1970910 confirmed the issue is fixed. Hooray!
Jan 15th 6:57pm