Hi my name is Jen henthorne I had lost my computer and I no longer have the phone that...

GetHuman-jenhenth's customer service issue with Microsoft - Tech Support from December 2018

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The issue in GetHuman-jenhenth's own words
I just want to get my password and update my security and contact information so I can get back into my account ... Hi my name is Jen henthorne I had lost my computer and I no longer have the phone that I had when I had set up my Microsoft Hotmail account I have been trying for the last four or five years to get back into my Hotmail account I've done the best that I could to answer all of the security questions and then a few minutes later I will get a email to my Gmail account and it will give me a code to punch in I do that and I still cannot get into my email account there are a lot of my emails in there of my loved ones that are now passed away and I would just like to get back into my account but I had that two-step verification and I no longer have the phone ***-***-**** it now belongs to somebody else and the secondary email address was J*****@***.com and as everybody knows Facebook no longer does emails I would be willing to send you a picture of my driver's license any kind of documentation to prove that that Jen henthorne @***** hotmail.com is my email address I can even tell you all the information from the laptop that I set up that account on I also use that email for my Netflix account. I will do whatever it takes to be able to recover my account I can even give you some of the past passwords that I had used for that account well I hope to hear back from you as soon as possible

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-jenhenth
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6389 others
0 customers following this


GetHuman-jenhenth started working on this issue
Dec 26th, 2018 3:46pm

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