*) I can't save files (Excel, Word, PDF, etc) directly into desired folders. I've been...

GetHuman-ehirowon's customer service issue with Microsoft - Tech Support from December 2018

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The issue in GetHuman-ehirowon's own words
I was trying to update files for my job, save them in their appropriate folder locations, and open them again from their appropriate locations. ... *) I can't save files (Excel, Word, PDF, etc) directly into desired folders. I've been saving the needed files in other folders for now, but it's greatly interfering with my file organization.***) I can move files between folders, but when I try to open them from their new location, I get a message saying "Sorry, we couldn't find *file name*. Is it possible it was moved, renamed, or deleted?" However, when I move the files back to their original folders, I can access them just fine.
This was especially frustrating because it greatly interferes with my ability to work.
This can be rectified by restoring my ability to save files directly into existing and newly created folders, as well as access the files.
I've been a customer for ** years
*) Uninstalling my *rd party Anti-Virus (McAfee), then disabling the Controlled Access option from Windows Defender**) Adjusting permissions for the folder(s) and file(s) in question**) DISM Tool from the command prompt, no issues detected **) SFC scan from the command prompt, no issues detected
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Microsoft - Tech Support

I am using Windows ** and Microsoft Office **** (mainly Word and Excel)
Customer service issue
Reported by GetHuman-ehirowon
Dec 13th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5932 others
0 customers following this

Timeline

GetHuman-ehirowon started working on this issue
Dec 13th, 2018 4:34am

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