I have a subscription to Office ***. Three or four updates ago I started having issues...

GetHuman1815946's customer service issue with Microsoft - Tech Support from December 2018

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The issue in GetHuman1815946's own words
I have a subscription to Office ***. Three or four updates ago I started having issues with word crashing. I could always persist and eventually get what I needed. Had a support session several months ago. The agent used remote control and after the session, when the PC restarted I lost internet ability. Wound up replacing the PC (planned on doing that next year anyway but I was annoyed). * or * month new PC, some Office *** problems, got worse, did another support session. Case* **********. Now no Office *** access at all. Long repair - error *****-** (**********), short repair - error *****-** etc. Tried removing, had several problems removing, tried new installs (* ** bit, * ** bit). Both short and long - same error-*****-**. Sorry about length but more is better (your instruction). If I cannot get this fixed I will have to cancel my sub. for obvious reasons. By the way, another PC in the same house runs Windows *.* and does not seem to have problems (I can't steal her PC). Please advise the best solution. Thank you, Eric Jensen

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman1815946
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6290 others
0 customers following this

Timeline

GetHuman1815946 started working on this issue
Dec 22nd, 2018 11:45pm

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