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The issue in GetHuman1658662's own words
I bought a windows phone because it was an awesome deal and I've previously owned one and I am pleased with them. However I prior to that purchased a Samsung Galaxy s* so I let a good friend borrow it until hers was replaced or she could get a new one. Well after I had it returned I wanted to reset it so I could start from scratch and I guess I'm not the smartest on the block and was not aware that I had to shut off some recovery protection something or other now I can't even use it then after much wasted time of my own I tried Microsoft for assistance and I used my friends phone you gave me her number for a rest why I'm not sure now I am waiting an additional ** days and this is awful it's the holidays and I just want to have the ability to use my phone.
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