I have had my Microsoft Rewards account taken from me they said I used special software...

GetHuman-vreneedu's customer service issue with Microsoft - Tech Support from November 2018

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The issue in GetHuman-vreneedu's own words
I have had my Microsoft Rewards account taken from me they said I used special software to manipulate the entries for prizes and sweepsteaks , I ask had used a special location blocking software along with many accounts in my name . I have had to create delete change my password I had to delete an account I had for a year with over **,*** points my account was hacked I tried to get help so I wouldn't loose my points but everyone told me I wouldn't be able to get them back. All that happened when corrupted software was installed while being apart of the insider program. I had to replace three devices over $**** worth because I was also told after purchasing my third they had no way to take me off the program, until the update was released. I then started having trouble with my account getting money taken out that I wasn't aware I was told my account had not been breeched but at the time told me to delete any other outlook emails change my user names for skype and Xbox I tried they wanted me to pay $** for my Xbox game tag to be changed Skype wanted $** I couldn’t afford to pay them because I had to wait to contact my bank to get my money back over $****. My device broke my internet was being upgraded by the provider so I didn't even have access to a device or internet for a month and $**** of more charges came out of ,y bank . You were able to refund $*** but had to go through my bank to get the rest back my bank keeps telling me *I have to send proof I worked with you and told me to contact them. I sent the emails from you guys telling to go to my bank. The bank is still saying they need more proof. When the other money came out while I had no device or I te*mdt and Microsoft refunded the $*** at that time the tech and billing tech support said now that I had been refunded once the refunds are processed and the money in my account The bank will have to reverse *he other charges I have disputed but as of Nov **th **** they stil. Have not I contacted the rewards customer service because I wad able to do donate and enter monthly giveaways using my rewards points but I couldn’t red*em the *kings for a one month solitaire or Microsoft ultimate word game. **I have not do e anything g wrong I did everything I was told to do by tech support only to have those suggestions used against me to have my rewards taken from me after I used **** out of **,*** points to enter into monthly give away and to donate to charity. When I tried to reply to the email accusing me of using illegal software and creating user names emails of mote thsn the * allowed I got an message saying *ge email address wasn’t in the Microsoft directory I a, forwarding all if the info as well**Thank you for your time and help,****V Renee Duran ***My phone number****-***-*****Not sure if my email still work’s since my rewards account was taken away
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-vreneedu
Nov 29th, 2018 - 9 mons ago
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GetHuman-vreneedu started working on this issue
Nov 29th, 2018 7:14am