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Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
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To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-vreneedu's own words
I have had my Microsoft Rewards account taken from me they said I used special software to manipulate the entries for prizes and sweepsteaks , I ask had used a special location blocking software along with many accounts in my name . I have had to create delete change my password I had to delete an account I had for a year with over **,*** points my account was hacked I tried to get help so I wouldn't loose my points but everyone told me I wouldn't be able to get them back. All that happened when corrupted software was installed while being apart of the insider program. I had to replace three devices over $**** worth because I was also told after purchasing my third they had no way to take me off the program, until the update was released. I then started having trouble with my account getting money taken out that I wasn't aware I was told my account had not been breeched but at the time told me to delete any other outlook emails change my user names for skype and Xbox I tried they wanted me to pay $** for my Xbox game tag to be changed Skype wanted $** I couldn’t afford to pay them because I had to wait to contact my bank to get my money back over $****. My device broke my internet was being upgraded by the provider so I didn't even have access to a device or internet for a month and $**** of more charges came out of ,y bank . You were able to refund $*** but had to go through my bank to get the rest back my bank keeps telling me *I have to send proof I worked with you and told me to contact them. I sent the emails from you guys telling to go to my bank. The bank is still saying they need more proof. When the other money came out while I had no device or I te*mdt and Microsoft refunded the $*** at that time the tech and billing tech support said now that I had been refunded once the refunds are processed and the money in my account The bank will have to reverse *he other charges I have disputed but as of Nov **th **** they stil. Have not I contacted the rewards customer service because I wad able to do donate and enter monthly giveaways using my rewards points but I couldn’t red*em the *kings for a one month solitaire or Microsoft ultimate word game. **I have not do e anything g wrong I did everything I was told to do by tech support only to have those suggestions used against me to have my rewards taken from me after I used **** out of **,*** points to enter into monthly give away and to donate to charity. When I tried to reply to the email accusing me of using illegal software and creating user names emails of mote thsn the * allowed I got an message saying *ge email address wasn’t in the Microsoft directory I a, forwarding all if the info as well**Thank you for your time and help,****V Renee Duran ***My phone number****-***-*****Not sure if my email still work’s since my rewards account was taken away
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