Waiting to see what went wrong with our suggestion for how to get Microsoft - Tech Support help.
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Before contacting them, items GetHuman-fourkitt may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-fourkitt's own words
A message came up on our home computer screen saying we needed to change our password. There is a little box down in the right hand corner of our screen. When I go in and try to follow prompts, I cannot get in with the password someone made when we got this new computer. We don't know enough about settings, etc to change these issues. We only have one computer with one email. Cannot get to a person to help us. We don't know if Microsoft is contacting us or it is a scam! Need help please!
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