The Microsoft Jigsaw allows collections to be selected, and paid for, but are refusing...

GetHuman-olafbaco's customer service issue with Microsoft - Tech Support from November 2018

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The issue in GetHuman-olafbaco's own words
The Microsoft Jigsaw allows collections to be selected, and paid for, but are refusing to actually download. The download times-out and shows a dejected face on a puzzle piece. Using Windows ** **** on desktop PC. Same error from Classic Jigsaw and from Jigsaw Jam. Where are download details stored - please how can these be checked, and download reactivated. Many, many people have reported this problem. Please ask technical team to find a method to reactivated the numerous entries which are somewhere in queue, which failed to download.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-olafbaco
Nov 28th, 2018 - 9 mons ago
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GetHuman-olafbaco started working on this issue
Nov 28th, 2018 11:50am