I have a Microsoft Universal Mobile Keyboard which only works when I have it plugged in...

GetHuman-pootjer's customer service issue with Microsoft - Tech Support from November 2018

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The issue in GetHuman-pootjer's own words
I have a Microsoft Universal Mobile Keyboard which only works when I have it plugged into an electrical outlet. It will pair with my iPad Air * as well as my Samsung S*, but as soon as I unplugged it nothing happens - no blinking light - no red light - no lights at all and I am not able to type using the keyboard. **I went to my local Microsoft store and they were unable to help and told me contact you Microsoft - Tech Support since you have a great warranty on this product.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-pootjer
Nov 28th, 2018 - 9 mons ago
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GetHuman-pootjer started working on this issue
Nov 28th, 2018 3:16am
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Nov 28th, 2018 3:17am
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Nov 28th, 2018 3:18am