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Before contacting them, items GetHuman1525905 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1525905's own words
I was charged two times for uploading firewalls security to my computer. The technical support person who worked on my computer is Jack Andrews telephone ***-***-****. I tried calling him, but no response. The check was made out to Charge One and in the memo line: is Astronorm Technical Support. The Bank states that the amount of $***.** was paid out electronically and what Mr. Andrew told me that when he process the check information I gave him via the telephone that the bank said it needs a signature, therefore, I am to send a check for the said amount above via the United States Postal Service. I tried calling Astronorm Technical Solution with no answer. Is it possible for someone to look into this issue and get back with me please? Thanks!
GetHuman1525905 did not yet indicate what Microsoft - Tech Support should do to make this right.
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