I was charged two times for uploading firewalls security to my computer. The technical...

GetHuman1525905's customer service issue with Microsoft - Tech Support from November 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1525905's own words
I was charged two times for uploading firewalls security to my computer. The technical support person who worked on my computer is Jack Andrews telephone ***-***-****. I tried calling him, but no response. The check was made out to Charge One and in the memo line: is Astronorm Technical Support. The Bank states that the amount of $***.** was paid out electronically and what Mr. Andrew told me that when he process the check information I gave him via the telephone that the bank said it needs a signature, therefore, I am to send a check for the said amount above via the United States Postal Service. I tried calling Astronorm Technical Solution with no answer. Is it possible for someone to look into this issue and get back with me please? Thanks!

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman1525905
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4763 others
0 customers following this


GetHuman1525905 started working on this issue
Nov 8th, 2018 8:55pm