Hi, * I bought a new Surface Pro * and it came with a partially defective touchscreen...

GetHuman-momedici's customer service issue with Microsoft - Tech Support from October 2018

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The issue in GetHuman-momedici's own words
Hi, * I bought a new Surface Pro * and it came with a partially defective touchscreen (One strip of the touchscreen a quarter up the screen did not work with either pen * touch, even after updating fully). I was wondering if I could get shipped a replacement right away instead of waiting for it be received in Texas and then evaluated and then a new retail package shipped given that it will likely take another * weeks. I preordered the Surface * prior to launch and I was hoping to use it to replace an older laptop I have currently.***Device Type:* *Surface Pro * - ***GB i* *GB M*****Serial Number:* **************Order Date:* ************Order Number:* ***********
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-momedici
Oct 20th, 2018 - a mon ago
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GetHuman-momedici started working on this issue
Oct 20th 12:18am