I bought a new MAC desktop and I’m attempting to download Microsoft suite (I have an ex...

GetHuman-playther's customer service issue with Microsoft - Tech Support from October 2018

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The issue in GetHuman-playther's own words
I bought a new MAC desktop and I’m attempting to download Microsoft suite (I have an existing account), and I also downloaded one note. However, after downloading one note, I wanted to add a new email to my account. So I added, MentalHealthT*****@***.com, that was all fine. Then I download office, and it’s asking for my key ** code password. Idk what that is? I have tried everything. I sent an email for help, and I received an email you can’t find MentalHealthTherapist@outlook, but that makes sense because that is not the account I used to buy, it was DanielleHolloway-LMFT@outlook.com*Now, we are totally locked out of everything, including my husband’s email through outlook. *Please help ASAP! I’m going to put an old email, and hope you call me instead. ****-***-**** or ***-***-******Danielle Holloway

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-playther
Oct 13th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4069 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder

Timeline

GetHuman-playther started working on this issue
Oct 13th, 2018 12:52am

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